About this role
Job summary
This is a Key Co-ordinator Assistant role, providing administrative support to the NMSK outpatient inhouse support team in liaison with the centralised outpatient team.
The post holder will assist with clinic template amendments, booking and cancelling appointment in accordance with Government Access Targets and the Trust's Patient Access Policy. You will be contacting and responding to queries from patients and colleagues in a professional, courteous and timely manner. Generally providing clerical support for the team as required.
Playing a central role within the service and will be required to liaise with all staff in the department, including Consultants, medical staff, junior doctors, nursing staff, administrative staff and colleagues from other departments including medical records and radiology as well as external providers.
This post is currently a 12 month fixed term position - This must include Monday and Friday.
Main duties of the job
To monitor emails and action subsequent clinic cancellation in a timely manner in line with SOPs as required by support manager/Team Lead. Assist Manager/Team lead in the identifying of potential capacity issues and to ensure utilisation of clinics, reporting as necessary; to assist in the day to day running of the outpatient support team activities within the requests of the support manager. To assist in providing a booking service using the hospital computer system Careflow to book, cancel and re-arrange outpatient appointments and use other modules as required in accordance with the Access Policy and government targets. To assist Support Manager/Team Lead in ensuring maximum utilisation of capacity, filling cancellation slots as necessary in accordance with agreed booking rules/clinic protocols and dealing with clinic capacity issues. Liaise with Support Manager/Team lead regarding any changes of ASI slot issues to manage demand To assist Manager with any ad hoc clinics, clinic build requests or amendments liaising with IT. Supporting the fracture clinic coordinator with calls via the liberty system when asked and required, along with supporting with the internal mailbox. Actioning AHP access plan entries for Ortho-Geriatrics. To monitor and book patients appointments, cash up and outcome accordingly where required/requested.
About us
North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.
North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.
Job description Job responsibilities
The elective Orthopaedic service is provided by a team of 39 North Bristol Trust and University Hospitals Bristol NHS Foundation Trust Consultants, as part of a Bristol wide centralised orthopaedic service delivered at the AOC.
Person Specification
Education/Training/Qualifications Essential
Educated to a GCSE level (including Maths and English)
Work Experience Essential
Experience of working in a multi-disciplinary and busy team environment. Experience of working under pressure. Experience of working to fixed protocols and procedures. Experience of talking to patients/service users or working in customer focused environment.
Desirable
Experience of working in the NHS or similar organisation.
Knowledge/Skills/Abilities Essential
Excellent verbal and written communication skills Understanding of patient confidentiality, data protection and freedom of information policies
Desirable
Knowledge of the Careflow patient administration system.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name North Bristol NHS Trust
Address Southmead Hospital
Bristol
BS10 5NB
United Kingdom
Employer's website https://www.nbt.nhs.uk (Opens in a new tab)