About this role
• Respond to enquiries for functions (by telephone and walk-in guest).
• Conduct site inspection in the absence of respective Sales Manager / Senior Sales Manager.
• Assess the physical requirements opf the proposed function (no. of pax, time, and type of function) and reserve an appropriate venue for the client in the banquet reservation system.
• Prepare proposal letter based on the clients’ requirements, ensures 8 hours response time or not more than 24 hours based on the department SOP.
• Maintain accuracy of all reservations and other data in Banquet Reservation System (Delphi)
• To expedite all traces on daily basis of all reservation made in the Banquet Reservation System, i.e. prospect, wait list, etc to maintain forecast accuracy.
• Follow up with clients on proposals and finalize all the arrangements in contract.
• Answer and place telephone calls based on the company set standard.
• Keep track of appointments and various meeting schedules.
• Up-selling whenever possible as well as control expenses relating to the groups or function to ensure maximum net profit.
• Project an image of discretion at any time while maintaining good relations with clients and all operating sections.
• Performs any assignments as may be delegated by DOS / ADOS / Managers (GC&E).