About this role
RESPONSIBILITIES
• Call centre for Hermes stores in UAE, Kuwait, Bahrain and Doha. • Cater to 100% of client queries through emails, phone and/or What’s app (product information, product availability, order follow up, delivery, return procedure, claim, miscellaneous.) • Being thorough on the information provided to the customers and redirect queries to the dedicated individuals if needed (store, management, After Sales) • Ensure that all the requests are closed within the targeted time frame and with the highest quality of service. • Follow up the returns, and once quality control is successful, proceed to the validation of the exchange or refund. REQUIREMENTS
• Possess good communication and greeting skills. • Being punctual, flexible, hardworking, responsible and adaptable. • Have a professional approach and a positive attitude. • Being a team player. • Able to solve problems and decision making. • Familiarity with the products. In alignment with the UAE Government's Emiratisation strategy, this opportunity is exclusively available to UAE Nationals holding a valid family book.