About this role
This role is responsible for ensuring the reliability, performance, and continuous improvement of business-critical systems that support global trade operations, supply chain visibility, and data-driven decision-making.
The ideal candidate will bridge business and technology, working closely with stakeholders across IT, compliance, logistics, and analytics teams to deliver scalable, secure, and compliant solutions.
Key Responsibilities Applications Support & Operations
• Provide L2/L3 production support for trade compliance systems (e.g., export/import compliance, screening tools) and logistics platforms (e.g., TMS, WMS). • Troubleshoot and resolve system issues, ensuring adherence to SLAs. • Perform root cause analysis and implement preventive measures. • Support application upgrades, patches, and release deployments. Data Management & Governance
• Maintain and support enterprise data pipelines, ETL/ELT processes, and data integration workflows. • Ensure data quality, consistency, and integrity across systems (ERP, logistics, compliance, analytics platforms). • Implement and enforce data governance policies, including data security, compliance, and lifecycle management. • Collaborate with data engineering teams to optimize data models and data flows. Analytics & Reporting
• Support and enhance business intelligence (BI) platforms (Power BI, Tableau, etc.). • Develop and maintain dashboards and reports for trade compliance, supply chain performance, and operational KPIs. • Partner with business stakeholders to translate requirements into actionable analytics solutions. • Enable self-service analytics capabilities across functional teams. Trade Compliance & Regulatory Support
• Support systems handling export controls, sanctions screening, customs filings, and regulatory reporting. • Ensure applications comply with global trade regulations (e.g., EAR, ITAR, customs regulations). • Work with compliance teams to implement system changes driven by regulatory updates. Integration & Automation
• Design and support integrations between ERP systems (SAP/Oracle), logistics platforms, compliance tools, and data warehouses. • Leverage APIs, middleware, and automation tools to streamline workflows. • Identify opportunities to automate manual processes and improve efficiency. Stakeholder Engagement
• Act as a functional and technical liaison between business and IT teams. • Gather, analyze, and document business requirements. • Provide user training, documentation, and knowledge transfer.
Required Qualifications
• Bachelor’s degree in Computer Science, Information Systems, Supply Chain, or related field. • 5 - 10+ years of experience in IT systems support, preferably in data, analytics, logistics, or trade compliance domains. • Strong experience with: • Data management (SQL, ETL tools, data warehousing concepts) • BI tools (Power BI, Tableau, or similar) • Enterprise systems (SAP, Oracle, or similar ERP platforms)
• Experience supporting logistics (TMS/WMS) and/or trade compliance systems. • Solid understanding of integration technologies (APIs, middleware). • Strong troubleshooting and problem-solving skills. Preferred Qualifications
• Experience with global trade compliance systems (e.g., SAP GTS, Amber Road/E2open, Descartes). • Familiarity with cloud platforms (Azure, AWS) and data services. • Knowledge of data governance frameworks and regulatory compliance. • Experience with Agile or DevOps methodologies. • Certifications in data analytics, cloud, or enterprise applications are a plus. Key Competencies
• Analytical thinking and data-driven decision-making • Strong communication and stakeholder management • Ability to work in cross-functional, global teams • High attention to detail and compliance awareness • Continuous improvement mindset Work Environment
• Hybrid/on-site as required • May require occasional support outside business hours for critical issues