About this role
** A RESUME IS REQUIRED IN ORDER TO BE CONSIDERED FOR THIS POSITION This position will provide in-depth technical support for incidents and will need to engage other support personnel such as IT, additional IOT staff, and Production Engineering groups. Will communicate with internal customers, keeping them informed of the status of the incident and next actions being taken to resolve. Provides support to resolve incidents associated with production OT systems including but not limited to Application, db, server, network, API.