About this role
Overview The Tiffany Retail Manager will effectively lead, develop, and support the sales team members of a store to meet and/or exceed sales plans and profitability targets. The Tiffany Retail Manager is a dynamic, attentive, and inspiring leader who has mastered relationship building with internal and external clients; someone that could be called a mentor, a teammate, a coach, while setting expectations for unsurpassed customer service. The Retail Manager is the sales leader, an individual that locally builds a climate of the Tiffany Experience and client development by maximizing the performance of motivated, innovative, enthusiastic, and engaged employees who are sales plan achievers. Key Accountabilities Fiscal Accountability
• Deliver profit plan sales and profitability targets • Demonstrate favorable/positive audit control results • Demonstrate favorable Return on Investment on all major investments • Ensure all day-to-day activities support the key retail strategies and current initiatives to drive the success of various types of business • Effectively manage and motivate staff through Achieve system utilization Sales Strategy and Business Development
• Ensure that stores achieve sales plan and profitability targets • Utilize various reports to provide sales analysis and develop sales strategies • Develop action plans with each store to increase sales opportunities, sales growth and conversion rates • Partner with store supervisors to identify and develop plans for existing and new TR customers including events and outreach opportunities • Develop and manage client development activities for self, supervisors and all sales professionals Store Operations
• Ensure proper functioning of all sales support systems and that store is properly maintained • Conduct frequent visits to stores and spend time with the sales staff to evaluate and rectify needs and issues Talent Management
• Provide ongoing feedback and coaching for direct reports and sales professionals on communications and teamwork • Ensure that all policies and procedures are being communicated and followed • Foster teamwork and motivate staff Required Qualifications
• University Graduate or more • Over 10 years in sales including 5 years management experience within a retailer (Luxury retailer experience is preferred) • Proficient Korean and English skills • Computer skills (MS Office) • Good communication skill • Driven, energetic and independent • Strong negotiation skills with excellent verbal and written communication and interpersonal skills Preferred Qualifications
• Working experience in global organization • Jewelry & Watch industry experience is preferred • Solid knowledge base on gemstone, jewelry, and timepieces – GIA Certification is a plus