About this role
The Assistant Director of Ticket Operations is responsible for assisting with the management of the daily operations of the ticket office. The Assistant Director coordinates with the Director of Ticket Operations to manage and supervise all ticket office operations including planning, compliance, systems, security, game-day operations, back-office management of the Paciolan ticket software, and customer service. Additionally, the role will be responsible for the hiring, training, and scheduling of 15-20 temporary customer service representatives.