About this role
The Store Operations team is responsible for supporting the retail stores by evaluating processes and tools, developing strategies to enhance store performance, acting as subject matter experts and serving as a representative of the stores in the home office. The Store Operations Learning & Customer Experience Specialist creates training content, directives, and communications to the field on behalf of the Store Operations team in support of these objectives. These communications are timely, clear, concise, relevant, and maintain a consistent voice. This role also assists in creating training materials and tools supporting brand goals, customer experience and store team development communication for Paper Source. This is a full-time job based out of our Chicago Wicker Park office. An employee in this position can expect an annual salary in the range of $42,500 to 65,000, depending on experience, seniority, geographic locations, and other factors permitted by law. Benefits for Full-Time (30+ Hours) Include: Sick Pay, Employee Discount, Vacation, Personal Days and Company Holidays, 401(k), Health Benefits, Disability, Life Insurance, Transit, Tuition Reimbursement. Benefits for those who are scheduled to work less than 20 hours per week include Employee Discount, EAP and Sick Pay. For those scheduled to work between 20 and 29.99 benefits include Employee Discount, EAP, Sick Pay and Paid Time Off including paid Maternity and Parental Leave, Company Paid Holidays, Transit and 401(k) with Company Match. For those scheduled to work 30 hours or more benefits include Employee Discount, EAP, Sick Pay and Paid Time Off including paid Maternity and Parental Leave, Company Paid Holidays, 401(k) with Company Match, Comprehensive Health Benefits (Medical, Dental and Vision), Healthcare and Dependent Care Spending Accounts, Healthcare Spending Account, Disability Benefits, Life Insurance, Transit, and Tuition Reimbursement. All benefits provided are in accordance with the terms of the current plan and may be subject to future change. Benefits may vary depending on location/state regulations. More information can be received by the recruiter or Human Resources.