About this role
Job summary
West Suffolk Professionals (WSP) are responsible for the recruitment, management and retention of all temporary staff within the West Suffolk NHS Foundation Trust.
The role of the Bank Administrator is to provide skilled support to meet the demand and requirement for temporary Administrators; filling gaps in staffing and carrying out general administrative duties across all departments in the Trust, as and when required.
We are currently looking to recruit an experienced Bank Administrator who can support our existing Accounts Receivable team as a temporary worker for a period up to 30th November, 2026.
Ideally the candidate will be available for shifts Monday-Friday and for 37.5 hours per week for the duration of this period. Finance experience would be beneficial, however candidates with transferable skills would receive role specific training.
This will be a hybrid role with the expectation of working in the office at West Suffolk Hospital for a minimum of 3 days per week. Home working would only be authorised once competency is demonstrated.
Main duties of the job
The role involves being responsible for raising invoices. Assisting the Accounts Receivable Manager with the Private Patient income and Overseas Visitor assessments.
Raise department invoices following receipt of invoice request forms. Raise Service Level Agreements (SLA) and Central Procurement Hub invoices in accordance with agreed timescales. Deal with queries raised in respect of invoices in a timely manner, liaising with departments and other organisations to resolve queries. Assist the Accounts Receivable and Overseas Visitor Manager with collection of debts when required. Raise invoices for private patient charges based on information received from clinicians, medical secretaries, wards and departments. Basing invoices on agreed price lists/pricing methodologies. Deal with queries raised on private patient invoices liaising with other departments and insurance companies as appropriate. Provide administrative support for the Overseas Visitor function, including corresponding with patients and updating electronic records. Undertake other relevant duties as may from time to time be delegated by the Accounts Receivable and Overseas Visitor Manager after appropriate consultation by the post holder.
About us
#BeKnown at West Suffolk NHS Foundation Trust. By us. By our patients. By our community
We are a busy, friendly, rural NHS Trust providing high-quality care and compassion to more than a quarter of a million people across west Suffolk. We care for, treat and support people in hospital, at home and in various community settings.
The West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services (emergency department, maternity and neonatal services, day surgery unit, eye treatment centre, Macmillan unit and children's ward). It has 500+ beds and is a partner teaching hospital of the University of Cambridge.
Adult and paediatric community services, provided in collaboration with West Suffolk Alliance partners, include a range of nursing, therapy, specialist, and ongoing temporary care and rehabilitation, some at our Newmarket Community Hospital.
We do our utmost to achieve outstanding clinical outcomes for patients and our values of fairness, inclusivity, respect, safety and team work guide how we work and behave as a team.
With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work. Whatever your role or ambition, we want to help you be the best you can be.
We promote a diverse and inclusive community where everyones voice counts and you can #BeKnown for whoever you are.
Join us. What will you #BeKnown for?
Job description Job responsibilities
Please see the Job Description & Person Specification for full details of the Bank Administrator (Accounts Receivable) role.
Person Specification:
Education & Qualifications:
Minimum 5 GCSEs or equivalent (Grades A-C). Experience & Knowledge:
Previous experience in an administrative role eg. organising meetings, answering the telephone, supporting multidisciplinary teams with individuals at all levels of expertise, diary management etc. Knowledge of office procedures and IT skills. Experience of interactions with customers within specific guidelines. Worked in a demanding environment with varying pressures/conflicting demands. Skills & Abilities:
Good verbal and written communication skills. Demonstrable interpersonal skills- can work as part of a team. Proven knowledge of Microsoft Office applications including Excel and PowerPoint and Publisher. Advanced data entry skills, with the ability to collate, analyse and interpret numerical and textual information. Personal Qualities:
Ability to work under pressure to strict deadlines. Attention to details and accuracy of information. Ability to work as part of a team but also to be able to work independently and on their own initiative. Ability to work in an organised manner and to high standards. The closing date for this vacancy may change if we receive a strong response. Please ensure that you apply for any post you are interested in as soon as possible to avoid disappointment.
Person Specification
Education & Qualifications Essential
Minimum 5 GCSE's or equivalent (Grades A-C).
Desirable
Educated to A Level, NVQ3 or equivalent.
Experience & Knowledge Essential
Previous experience in an administrative role eg. organising meetings, answering the telephone, supporting multidisciplinary teams with individuals at all levels of expertise, diary management etc. Knowledge of office procedures and IT skills. Experience of interactions with customers within specific guidelines. Worked in a demanding environment with varying pressures/conflicting demands.
Desirable
Public sector/Healthcare experience.
Skills & Abilities Essential
Good verbal and written communication skills. Demonstrable interpersonal skills- can work as part of a team. Proven knowledge of Microsoft Office applications including Excel and PowerPoint and Publisher. Advanced data entry skills, with the ability to collate, analyse and interpret numerical and textual information.
Personal Qualities Essential
Ability to work under pressure to strict deadlines. Attention to details and accuracy of information. Ability to work as part of a team but also to be able to work independently and on their own initiative. Ability to work in an organised manner and to high standards.
Other requirements Essential
To use tact and diplomatic skills when communicating. To be reliable and have willingness to learn. Ability to cope under pressure.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name West Suffolk NHS Foundation Trust
Address West Suffolk Hospital
Hardwick Lane
Bury St Edmunds
IP33 2QZ
United Kingdom
Employer's website https://www.wsh.nhs.uk (Opens in a new tab)