About this role
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Job Track Description:
• Requires broad technical expertise and company/industry knowledge. • Accountable for program management functions. • Assists others in achieving goals. • Manages performance appraisals and pay reviews. • Manages training for 3 or more employees. • Manages hiring and termination actions.
General Profile
• Accountable for team performance and results. • Manages professional employees and/or supervisors. • Adapts plans and priorities based on resource and operational challenges. • Acts based on policies, procedures. • Receives guidance from managers. • Provides technical guidance to employees, colleagues, and customers.
Functional Knowledge
• Understands and applies concepts in the field of expertise. • Has growing knowledge of other disciplines.
Business Expertise
• Translates strategy and priorities into work product.
Impact
• Positively impacts level of service. • Influences the team’s ability to meet quality, volume, and timeline targets. • Guides based on policies, resource requirements, budgets, and business plans.
Leadership
• Builds team engagement to meet service and operational challenges. • Provides recommendations for OT, operational expenses, and rollup data.
Problem Solving
• Resolves technical, operational and organizational problems. • Supports problem solving across an organizational matrix.
Interpersonal Skills
• Guides and influences internal and external customers, or agencies.
Responsibility Statements
• Guides the delivery of moderate to complex projects, programs, and/or portfolios. • Manages programs or projects involving department or cross-functional teams. • Plans and directs schedules, and project budgets. • Organizes project activities that may require interdepartmental meetings and communication. • Ensures completion of programs/projects on schedule and within budget constraints. • Directs the activities of project support staff and sub-contractors. • Ensures resources are allocated and maintained to facilitate the successful completion of the project. • Assigns and monitors work of subject matter experts, providing support and interpretation of instructions. • Coordinates project priorities that require critical thinking and complex problem solving. • Communicates project scope, goals and responsibilities to the project team. • Establishes clear stakeholder expectations and requirements. • Develops and maintains reporting procedures. • Monitors performance in project control activities. • Prepares and distributes reports related to project activities, general project management, and financial issues. • Performs other duties as assigned. • Complies with all policies, procedures, and standards.