About this role
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Position Overview:
The Collections Department is responsible for working with clients who have become delinquent. The role involves contacting customers, identifying the reasons as to why they have fallen delinquent and coordinating a repayment plan that will either return them to a non-delinquent status or prevent them from defaulting. In the event of a default, Collections is also responsible for communicating with 3rd party collections agencies and attorneys as we manage our portfolio of advanced delinquent accounts.
Key Responsibilities:
Call, Email, and Text delinquent customer accounts Respond to customer questions regarding account status, invoicing, and payment information. Proactively contact customers and resolve issues on payment defaults. Document all calls and follow-ups Obtain promise to pay from customers for up-to-date payment Skip trace when required Early payment default research and resolution Reconciliations of cash application with customer Process customers request for Buy-Outs. Properly work a minimum of ϐifty (50+) accounts per day (50-100+ Phone calls) per current company policy standards. Negotiate and Process payment plans using department policy and available tools Review accounts with management for possible hardships, account adjustments Typing Speed Requirement 20 WPM