About this role
Job summary
Do you have excellent organisational and administrative skills?
This role is offered on a fixed term/secondment basis for 12months. .
*Internal applicants who wish to be considered for a secondment opportunity should discuss with their line manager the suitability of apossible secondment
We are seeking a dedicated individual to join our friendly team as senior administrator, joining our friendly and supportive colleagues.
This role is within the Specialised Treatment and Rehabilitation Service.
Main duties of the job
o Provide full administrative support to the STAR service
o To adopt a constantly flexible approach to ensure that all individual and team objectives are completed efficiently and within given timescales
To undertake typing, inputting onto a database and administrative work To project the professional image of the business through demonstrating excellent customer care in all activities. The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.
About us
We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people's homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.
Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that:
72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question. 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region. 81% said that care of patients and service users is the Trust's priority, compared with an average in comparable NHS Trusts in England of 64%.
This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.
Job description Job responsibilities
To communicate with a variety of people on a range of matters and keep accurate and complete records consistent with the Trusts policies and procedures
To take an active role, in collaboration with the Manager, in Rio management and the monitoring of Data Quality Exceptions, supporting staff to ensure a high level of compliance of information recording for the service
Provide and receive complex and sensitive information to work colleagues and clients using tact and diplomacy
Minimise own and others health, safety and security risks while following procedures to report incidents that put health, safety and security at risk
Make changes in own practice and offer suggestions for improving services and pass on to the appropriate person
To keep up to date records of staff drivers records and phone lists
To assist the Site Responsible Officer in aspects of health and safety and audit compliance
This role is not eligible for sponsorship as per the Governments UK VISA and Immigration Rules and Regulations. For more information please visit https://www.gov.uk/browse/visas-immigration/work-visas
Person Specification
Qualifications Essential
NVQ Level 3 in administration or equivalent experience Educated to GCSE level in Mathematics and English to Grade C or above
Experience Essential
Previous experience of working in an Administrative Role Working knowledge of Microsoft Office packages e.g. Word, Excel, PowerPoint, Publisher and Outlook
Desirable
Previous experience of working within the NHS Knowledge of invoice management
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Gloucestershire Health and Care NHS Foundation Trust
Address Rikenel
Montpellier
Gloucester
GL1 1LY
United Kingdom
Employer's website https://www.ghc.nhs.uk/who-we-are/jobs/ (Opens in a new tab)