About this role
Job summary
We have new and exciting opportunities to support the Annual Physical Health Check service ( APHC) across the community mental health localities in Gloucestershire. There are 3 part time posts available
Gloucester/ FOD 26.25 hours ( 3.5 days)
Cheltenham / North Cots and Tewkesbury 15 hours (2 days)
Stroud/Cirencester 2 days15 hours (2 days)
The role will provide effective and efficient administrative support to the Annual Physical Health Service Team and the successful applicant will be expected to coordinate the appointment bookings across the community teams.
We are looking for people who are enthusiastic and who have excellent communication skills, customer service qualities and experience. This is an ideal opportunity to join the Community Mental Health teams to provide the best care for our patients .
Main duties of the job
To coordinate the appointment bookings of the Annual Physical Health service across community teams in allocated locality.
To project the professional image of the business through demonstrating excellent customer care in all activities
To adopt a constantly flexible approach to support the team objectives in meeting targets, which are completed efficiently and within given timescales
To maintain confidentiality at all times
Ensure that the administrative systems and processes are followed to enable increased efficiency to meet trust targets.
The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.
About us
We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people's homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.
Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that:
72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question. 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region. 81% said that care of patients and service users is the Trust's priority, compared with an average in comparable NHS Trusts in England of 64%.
This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.
Job description Job responsibilities
Gloucestershire Health and Care is committed to embedding and providing personalised care through all of its services as part of our high-quality care strategy. The purpose of personalised care is to empower people to lead the lives they want to live. Personalised care starts with a conversation with people about what matters to them. It builds on what people can do, as well as addressing their health needs. Including new ways of working and delivering care, emphasising that we need to make effective use of the full range of our peoples skills and experience to deliver the best possible patient care. So we want to know What Matters to You and that you will share our values and join us on this very important journey.
Please refer to the Job description and Personal specification before submitting your application.
Please add on your supporting information your preferred locality
This role is not eligible for sponsorship as per the Governments UK VISA and Immigration Rules and Regulations. For more information please visit https://www.gov.uk/browse/visas-immigration/work-visas
Person Specification
Qualifications Essential
Educated to GCSE Level (A*-C) (4-9) or equivalent experience
Desirable
NVQ 2 in administration or relevant equivalent experience or qualification
Experience Essential
Experience of working in a customer facing environment (face to face and via the telephone) Ability to work on own initiative, independently and as part of a team Communication skills: verbal, in writing and including the use of IT skills with basic knowledge of Microsoft Office and e-mail programmes Interpersonal skills to convey information and work effectively with colleagues, and maintain good working relations with other healthcare staff Ability to learn and effectively utilise various electronic systems
Desirable
Experience of working within the NHS or large complex multisite organisation
Personal Skills Essential
Good communication skills to include good telephone manner Good organisational skills Ability to prioritise and plan workload and meet tight deadlines Caring, motivated, reliable, and trustworthy individual.
Desirable
Good interpersonal skills working with people at all levels. Willingness to be flexible and adaptable
Other requirements for the role Essential
Ability to maintain compliance with mandatory training also able to attend and participate in all mandatory and statutory training events Full Driving Licence and use of car (or alternative mode of transport) or ability to travel across sites, if required, to ensure service delivery
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Gloucestershire Health and Care NHS Foundation Trust
Address Pullman Place Gloucester/ Leckhampton Lodge, Cheltenham/ Weavers Croft, Stroud
Gloucester/ Cheltenham or Stroud
Gloucestershire
GL53 9DZ
United Kingdom
Employer's website https://www.ghc.nhs.uk/who-we-are/jobs/ (Opens in a new tab)