About this role
Job summary
The specialist Perinatal Mental Health service will provide consultation, advice, treatment and liaison for women with a moderate to severe mental disorder during pregnancy and up to a year after birth. The team will support the wider health and social care environment in raising awareness around perinatal mental health issues. The service provides mental health care for patients and provides care delivered on need rather than age or IQ
Main duties of the job
Answers the telephone in a professional, helpful and courteous manner, taking accurate message and ensuring timely distribution. All records are maintained efficiently and accurately and proactive monitoring of retention periods and Trust storage facilities All queries and complaints are handled in a professional, helpful and confidential manner and within Trust guidelines. Responses to be pro-actively managed E-mails are responded to in a timely manner, circulated correctly and with the appropriate importance/sensitivity marker and subject title. Accurate and timely completion of various paperwork in connection with staff e.g. annual, sickness, variation forms/new starter forms/maternity. Production of appointment, clinic, discharge and birth plan letters. Booking appointments over the telephone. Pro-actively manages completion of training and appraisals to ensure minimum of 90% completion Effective use of the Trust's Patient Information System (RiO) and Excel for extraction, recording and accurate inputting of data. Good understanding of RiO pathways and admin responsibilities, ensuring effective/timely delegation of tasks Successfully arrange meetings and co-ordinate, collate and ensure accurate and timely distribution of papers. Minutes are accurate, well written and presented, and effectively distributed in a timely manner. Responds to all colleagues in a positive, professional and helpful manner. Takes the 'wider view' at all times.
About us
We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people's homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.
Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that:
72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question. 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region. 81% said that care of patients and service users is the Trust's priority, compared with an average in comparable NHS Trusts in England of 64%.
This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.
Job description Job responsibilities
To immediately inform the Business Support Coordinator/Team Manager of any issues affecting service delivery. The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.
This role is not eligible for sponsorship as per the Governments UK VISA and Immigration Rules and Regulations. For more information please visit https://www.gov.uk/browse/visas-immigration/work-visas
Person Specification
Qualifications Essential
GCSE level or equivalent
Desirable
Rio Trained Accurate and timely completion of paperwork.
Skills Essential
Agenda, minute taking experience
Desirable
Willingness to undertake new skills and embrace modernisation
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Gloucestershire Health and Care NHS Foundation Trust
Address Pullman Place
Great Western Road
Gloucester
GL1 3NF
United Kingdom
Employer's website https://www.ghc.nhs.uk/who-we-are/jobs/ (Opens in a new tab)