About this role
Job summary
The Business & Governance Officer is a key post within the Care Group management team, supporting the portfolio under the direction of the Group Service Director. Working closely with the Service Delivery Manager for Performance and Improvement, the post holder will play an integral role in supporting the organisation's governance arrangements and wider business priorities.
This role offers a broad and varied remit across complex clinical and non-clinical functions, providing the opportunity to work at the centre of service planning, assurance, and performance. Responsibilities will include risk management, capital planning, performance management , financial planning and monitoring, operational planning (including seasonal demand and capacity planning), service quality and improvement, and contingency planning.
A significant aspect of the role involves supporting the Care Group with internal governance processes to performance manage clinical specialties. The successful applicant will develop a detailed understanding of organisational priorities and performance, enabling them to provide high-quality support, insight, and assurance to senior colleagues.
This is a full-time post currently based at Glangwili Hospital, Carmarthen. The role requires on-site working for a minimum of three days per week to support effective collaboration and engagement.
Main duties of the job
Play a key role in supporting the Directorate with the delivery of strategic priorities and key initiatives. Develop a strong understanding of clinical service delivery and service improvement programmes to effectively support complex projects. Attend meetings and take accurate, well-structured records of discussions, actions, and decisions. Interpret detailed and complex information, ensuring discussions and outcomes are clearly captured and communicated. Apply knowledge of project and programme management principles, including process mapping and project controls, to support effective delivery. Prepare clear, concise, and objective reports for the Board on a range of complex and sensitive topics.Coordinate and signpost advice and guidance to operational and service delivery teams, supporting informed decision-making. Line manage the Care Group administration team, ensuring high standards of administrative practice and robust document governance. Work flexibly and proactively, demonstrating excellent organisational skills and the ability to manage competing priorities. Operate with a high level of self-motivation, using initiative to work independently when required. The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
About us
Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.
We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.
We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.
Our services are provided in:
Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 99 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers Numerous mental health and learning disabilities services
Job description Job responsibilities
This post would suit a motivated individual looking to further develop their career in NHS business management and governance, offering meaningful responsibility, professional challenge, and the opportunity to contribute directly to the delivery and continuous improvement of healthcare services.
You will be able to find a full job description and person specification attached within the supporting documents.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on 26/06/2026
Person Specification
Language Skills Essential
Must be empathetic to and support the aims of the Welsh Language Act.
Desirable
Welsh Speaker (Level 1)
Qualifications and Knowledge Essential
A first degree or equivalent experience at a relevant level Further management training or equivalent experience at postgraduate diploma level. Must possess a thorough understanding of the role and its purpose within the organization. Must have knowledge of workings of Welsh Government (Health and Social Care Dept.) and Health Board principles and standards of governance. Must have knowledge of risk management principles. Must understand the concept and principles of continuous improvement. Must understand the purpose of good governance in a large public sector organization.
Experience Essential
Must understand the fundamental concepts of planning both on a project basis and strategic front. Must be able to plan and work on one's own initiative and set out instructions for others to follow in all relative directional levels within the directorate. Must have a working knowledge of performance management processes. Must be able to understand and interpret the Health Board's financial reports and be able to produce analyses for others. Must have understanding of how to deliver projects and how to manage scope, risk and other project variables. Must have demonstrable understanding of business management processes as they might occur in a large service provider organization. Experience of working to tight deadlines against challenging targets and supporting others to contribute to these aims. Experience of delivering high levels of productivity and efficiency.
Other Essential
Ability to travel between sites in a timely manner Flexible approach to needs of the service
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Hywel Dda University Health Board
Address Glangwili General Hospital
Dolgwili Road
Carmarthen
SA31 2AF
United Kingdom
Employer's website https://hduhb.nhs.wales/ (Opens in a new tab)