About this role
Job summary
The Primary Care team is looking to recruit an Administrative Officer to join its central business support team, to provide administrative support to the wider Primary Care team.
Join our team in a pivotal role where no two days are the same. As a highly organised and proactive administrator, you will take pride in working independently to deliver a professional, efficient, and confidential service that underpins the smooth running of the department. Acting as the first point of contact, you will warmly welcome and communicate with a wide range of people--both internal and external--via phone, email, and face to face, ensuring every enquiry is handled with care and professionalism. Using your judgement, you will confidently resolve routine queries while recognising when to escalate more complex matters to colleagues. With opportunities to supervise staff and contribute to a supportive team environment, this is an ideal role for someone who thrives in a busy setting and is committed to delivering excellent service within the NHS.
Main duties of the job This role requires a flexible and proactive approach to meet the needs of the service and provide high-quality administrative support to the Primary Care Team and wider service. Key responsibilities include organising and supporting routine and ad-hoc meetings, taking formal minutes and action notes, and managing enquiries received via email, telephone and face-to-face contact. The post holder will work in accordance with established policies and procedures, process Primary Care contractor claims and invoices within agreed timescales, and manage stock ordering. As part of the role you will be trained to summarise patient notes. This work will be undertaken at one of our Managed Practice locations. The role also involves accurate data entry and maintenance of spreadsheets and clinical systems, supporting report production, extracting data, and organising and supporting training events. General office duties such as filing, photocopying and record management are also an integral part of the role. Flexibility, attention to detail, and a commitment to high standards of service delivery are essential. The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
About us
Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.
We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.
We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.
Our services are provided in:
Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers Numerous mental health and learning disabilities services
Job description Job responsibilities
This is an exciting opportunity to work for Hywel Dda University Health Board. The opportunity for flexible working as part of a wider supportive team will be considered in line with the requirements of the role.
You will be able to find a full job description and person specification attached within the supporting documents.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on 01.07.2026
Person Specification
Experience Essential
Experience of working in an administrative / office environment Familiar and competent with Microsoft IT packages, especially Word, Excel and PowerPoint Familiar and confident using email and searching the internet
Desirable
Experience of working in a multidisciplinary team
Qualifications and Knowledge Essential
Level 3 qualification (e.g. A levels, AS Levels, NVQ3) or equivalent demonstrable experience of administrative / office skills and knowledge
Desirable
Knowledge of Medical/Healthcare Terminology
Language Skills Desirable
Welsh Speaker (Level 1)
Other Essential
Flexible approach to needs of the service
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Hywel Dda University Health Board
Address Hafan Derwen
St David's Park
Carmarthen
SA31 3BB
United Kingdom
Employer's website https://hduhb.nhs.wales/ (Opens in a new tab)