About this role
Job summary
We are looking for an administrative individual to join the Diabetes & Endocrinology admin team based at Chase Farm Hospital to oversee the patient pathway from referral to treatment. This involves the implementation of salient NHS targets, regular contact with patients and a keen attention to detail.
Main duties of the job
We are looking for a Patient Navigator to join the Diabetes & Endocrinology admin team who has administrative experience and to work as part of a team within a dedicated speciality/patient group. To ensure that all administrative functions for patients from the time of GP referral to the time of discharge are coordinated in line with specific care pathway instructions to facilitate the smooth running of the patients' journey.
Where a patient has multiple specialist needs, assist the patient in coordinating their pathways to reduce multiple appointments across the Trust. Act as a single point of contact for patients within your remit.
General administrative duties for the department such as filing of all correspondence including patient letters, results, photocopying and distribution of mail, managing mailboxes - identify and action any correspondence suitable for own response - produce relevant correspondence for clinician's reply.
To be successful in this role:-
- You will have excellent written and communication skills
- You will have administrative experience
- You will have a good telephone manner
- You will have sound organisational skills
- You will be able to work both in a team environment and autonomously
- You will be expected to input data on the Royal Free Hospital NHS system EPR - a patient records system and/or database system using excel and therefore excellent data entry skills are required.
About us
It is the aim of the Trust to provide patients and other service users with the best possible care and services. In order to meet this aim, all our staff are required at all times to put the patient and other service users first and do their utmost to meet their requests and needs courteously and efficiently.
Job description Job responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Person Specification
Education and professional qualifications Essential
English and Maths at GCSE level or equivalent
Desirable
Diploma level qualification or equivalent experience RSA 2 or RSA 3 word processing/typing or equivalent experience Knowledge of medical terminology Courses / further study attended to demonstrate evidence of personal development
Values Essential
Demonstrable ability to meet the Trust Values
Experience Essential
Previous experience of working with the public and/or patients in a healthcare environment Experience of interaction with all levels of staff Previous administrative and organisational experience
Desirable
Experience of managing and prioritising own workload and working to deadlines Experience of dealing with non-routine and complex problems
Skills and aptitudes Essential
Excellent written and verbal communication skills Excellent organisational skills with meticulous attention to detail Excellent customer care practice, being polite, sympathetic, patient and diplomatic Understanding patient confidentiality
Desirable
Knowledge of Cerner Awareness of National and Trust pathway targets (such as 18 week RTT target) Ability to confidently interact and share knowledge with staff at all levels Proof of continuous learning and development Ability to learn and assimilate information quickly Ability to use databases
Personal qualities and attributes Essential
Ability to maintain excellent communication channels and good customer services Maintain a high level of professionalism in manner Ability to work under pressure and use own initiative to prioritise tasks Good interpersonal skills having a friendly and approachable manner Proactive, forward-thinking, quick problem solving attitude
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Royal Free London NHS Foundation Trust
Address Chase Farm Hospital
Enfield
EN2 8JL
United Kingdom
Employer's website https://www.royalfreelondonjobs.co.uk/ (Opens in a new tab)