About this role
Job summary
The Ward Clerk supports the smooth day-to-day operation of the ward by providing administrative assistance, managing patient information, coordinating appointments, and acting as a key point of contact for patients, visitors, and healthcare staff.
Main duties of the job
Liaise with individual team members and other departments as required, in a manner that will contribute to the effective and efficient running of the ward.
Work within our extremely busy SDEC Clinic and DVT clinic to ensure that notes are created and ready for same day patients & ensure that the diary is up to date. You maybe required to call and liaise with patients about attending certain tests or appointments.
To arrange for the repair of faulty ward equipment.To deliver post to patients. Answer the telephone and deal with enquiries in a courteous manner.
To open and sort incoming mail and distribute to relevant personnel for action.
To use the computer for inputting and accessing general patient information on Trust computer systems such as Ecamis, EPR, Agyle, Electronic Diary and Health of the Ward.
To assist with other duties that may reasonably be required. To ensure sufficient stock of paperwork and stationary supplies. Organise own workload to ensure that the priorities of the service need are met.
Liaise with agencies external to the ward e.g. other hospital departments, organising various models of transport, GP Surgeries etc.
Communicate appropriately with all visitors to the ward area e.g. relatives, medical and nursing agencies etc.
Contact by telephone patients and relatives relating to their imminent admission or discharge from the ward.
To report to the Senior Nurse any complaints, comment or request by patients or visitors.
About us
UHD are investing, developing and transforming Trust services in line with the New Hospital Programme. As part of this, some services may move site this year or next, either temporarily or permanently. Recruiting Managers will be happy to answer any service-specific questions at interview.
If a role or service relocates as part of a planned move, excess mileage will not bereimbursed. Travel from home to the new work base will be classed as a normal commute. Any other changes will be managed under Trust or national terms and conditions.
UHD has active networks including Women's, DEN, Pride, EU, Pro Ability, and Armed Forces. We support Disability Confident and Armed Forces Covenant interview schemes.
AI tools may be used, but applications must honestly reflect your own skills and experience. Integrity is key to our recruitment process.
Job description Job responsibilities
To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.
Person Specification
Qualifications Essential
GCSE (or equivalent) English and numeracy
Experience Essential
Interest in working in the healthcare sector/NHS environment Experience of working in an office/administration environment and/or dealing with customers/range of different people
Desirable
Healthcare related experience
Skills Essential
Good organisational skills with ability to multi-task Excellent communication and inter-personal skills both written and verbal
Desirable
ECAMIS, EPR, Agyle
Other Essential
Able to speak English as necessary to undertake the role
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name University Hospitals Dorset NHS Foundation Trust
Address Medical Same Day Emergency Clinic
Castle Lane East
Bournemouth
BH7 7DW
United Kingdom
Employer's website https://www.uhd.nhs.uk/careers (Opens in a new tab)