About this role
Job summary
Apprentice is working towards the following job description and should not be expected to perform the full duties of the role until competencies are signed off .The postholder will support patients through their hospital care journey, providing the patient with a single named point of contact who will coordinate their care.
Main duties of the job
The postholder will support patients through their hospital care journey, providing the patient with a single named point of contact who will coordinate their care. Work as part of a team within a dedicated speciality/patient group to ensure that all administrative functions for patients from the time of GP referral to the time of discharge are coordinated in line with specific care pathway instructions to facilitate the smooth running of the patients' journey. Where a patient has multiple specialist needs, assist the patient in coordinating their pathways to reduce multiple appointments across the Trust.
About us
The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6 million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top
For more information please follow linkhttps://www.royalfreelondonjobs.co.uk/
Job description Job responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Person Specification
Royal Free World Class Values Essential
Demonstrable ability to meet the Trust Values
Qualifications Essential
English and maths at GCSE level or equivalent Knowledge of medical terminology
Desirable
Diploma level qualification or equivalent experience Courses/further study attended to demonstrate evidence of personal development
Experience Essential
Previous experience of working with the public and/or patients in a healthcare environment Experience of interaction with all levels of staff Experience administrative and organisational experience
Desirable
Experience of managing and prioritising own workload and working to deadlines
Skills Essential
Excellent written and verbal communication skills Excellent organisational skills with meticulous attention to detail Excellent customer care practice, being polite, sympathetic, patient and diplomatic Understanding patient confidentiality
Desirable
Knowledge of Cerner Awareness of National and Trust pathway targets (such as 18 week RTT target) Ability to confidently interact and share knowledge with staff at all levels Proof of continuous learning and development Ability to learn and assimilate information quickly Ability to use databases
Personal Qualities & attribute Essential
Ability to maintain excellent communication channels and good customer services Maintain a high level of professionalism in manner Ability to work under pressure and use own initiative to prioritise tasks Good interpersonal skills having a friendly and approachable manner Proactive, forward-thinking, quick problem solving attitude
Others Essential
Team work and ability to develop strong collaborative working relationships within different teams and relevant administrative, clinical and management staff Ability to work without direct supervision Reliability - good time keeping
Desirable
Ability to work flexibly to accommodate peaks and troughs of activity
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Royal Free London NHS Foundation Trust
Address Royal Free Hospital
Pond St
London
NW3 2QG
United Kingdom
Employer's website https://www.royalfreelondonjobs.co.uk/ (Opens in a new tab)