About this role
Job summary
The Royal Free London NHS Foundation Trust is committed to meeting the national targets within the 18 week referral to treatment pathway and providing a first class service to patients. To facilitate these aims, the co-ordinator will be responsible for ensuring that the principles of the 18 week target are embedded within the processes employed at every stage. These principles will govern best practice.
The post holder will be expected to work as part of the maxillofacial team and will buildrelationships with key staff providing an efficient, reliable service for patients in allspecialities to ensure that these separate elements unite and are working as one teamwith a common goal. It is important that the waiting list coordinators function as a team,supporting each other with workloads. The post holder must be flexible in theirapproach and be able to work within the department's shift pattern and within allspecialties covered by admissions, providing cover as required.
Main duties of the job
The post holder based at Chase Farm Hospital and will be expected to work as part of the maxillofacial team and will build relationships with key staff providing an efficient, reliable service for patients in all specialities to ensure that these separate elements unite and are working as one team with a common goal. It is important that the waiting list coordinators function as a team, supporting each other with workloads. The post holder must be flexible in their approach and be able to work within the department's shift pattern and within all specialties covered by admissions, providing cover as required.
The post holder will always ensure that the principles of World Class Care are upheld and that he/she is an ambassador for the Trust by consistently welcoming, remain actively respectful, clearly communicating and being visibly reassuring with patients and colleagues alike.
The Trust is committed to meeting the rights and standards required by the Patent's Charter. The Trust expects its staff to be aware of these rights and standards and to be fully involved and co-operative in meeting them.
About us
The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the topTherapy Services has a high profile within the Trust, being firmly committed to quality improvement, audit, service evaluation and improvement. We undertake yearly presentations of our achievements for the year; undertaking PDSA and QI projects to ensure we are delivering the most effective, safe and high quality service.For more information please follow link https://www.royalfreelondonjobs.co.uk/
Job description Job responsibilities
Please see the attached Job Description document which will provide a more detailed description of role and main responsibilities.
Person Specification
Education and professional qualifications Essential
English and Maths at GCSE level or equivalent. Knowledge of medical terminology RSA 2 or RSA 3-word processing/typing or equivalent experience
Desirable
Diploma level qualification or equivalent experience. Courses / further study attended to demonstrate evidence of personal development
Experience Essential
Previous experience of working with the public and/or patients in a healthcare environment Experience of interaction with all levels of staff Previous administrative and organisational experience Experience of dealing with non-routine and complex problems
Desirable
Experience of managing and prioritising own workload and working to deadlines
Skills and aptitudes Essential
Excellent written and verbal communication skills Excellent organisational skills with meticulous attention to detail Excellent customer care practice, being polite, sympathetic, patient and diplomatic Understanding patient confidentiality
Desirable
Awareness of National and Trust pathway targets (such as 18 week RTT target) Knowledge of Cerner Ability to confidently interact and share knowledge with staff at all levels Proof of continuous learning and development Ability to learn and assimilate information quickly Ability to use databases
Personal qualities and attributes Essential
Proactive, forward-thinking, quick problem solving attitude. Team work and ability to develop strong collaborative working relationships within different teams and relevant administrative, clinical and management staff Ability to maintain excellent communication channels and good customer services Maintain a high level of professionalism in manner Ability to work under pressure and use own initiative to prioritise tasks Good interpersonal skills having a friendly and approachable manner Proactive, forward-thinking, quick problem-solving attitude
Royal Free World Class Values Essential
Demonstrable ability to meet the Trust Values
Others Essential
Teamwork and ability to develop strong collaborative working relationships within different teams and relevant administrative clinical and management staff Ability to work without direct supervision Reliability - good time keeping
Desirable
Ability to work flexibly to accommodate peaks and troughs of activity
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Royal Free London NHS Foundation Trust
Address Chase Farm Hospital
127 The Ridgeway
Enfield
EN2 8JL
United Kingdom
Employer's website https://www.royalfreelondonjobs.co.uk/ (Opens in a new tab)