About this role
Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.
For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.
With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.
As an Operations Executive, you will play a vital role in our customer care team, ensuring a seamless and satisfying experience for our clients. Your primary focus will be to handle customer inquiries, provide timely and accurate information, and resolve any issues that arise. You will be the first point of contact for customers, building and maintaining positive relationships, and ensuring their satisfaction.
• Handle customer inquiries and provide prompt and accurate responses. • Resolve customer issues and complaints, ensuring a positive outcome. • Maintain a thorough understanding of our products and services to offer effective solutions. • Collaborate with cross-functional teams to ensure a smooth customer journey. • Document and escalate complex issues to the appropriate teams for further action. • Ensure compliance with company policies and procedures in all customer interactions. • Maintain accurate records of customer interactions and feedback. • Conduct regular customer satisfaction surveys and analyze feedback. • Identify areas for process improvement and suggest innovative solutions. • Stay updated with industry trends and competitor offerings to enhance our services.
• A minimum of 2 years of experience in a customer-facing role, preferably in a BFSI environment. • Excellent communication and interpersonal skills, with a customer-centric approach. • Strong problem-solving abilities and a proactive mindset. • Ability to work independently and manage multiple tasks simultaneously. • Proficiency in using customer relationship management (CRM) systems. • Familiarity with basic office software and tools. • A positive and professional attitude, with a focus on delivering exceptional customer service. • Willingness to learn and adapt to new processes and technologies. • Excellent time management and organizational skills. • A passion for continuous improvement and a desire to drive customer satisfaction.