About this role
Job summary
All-Age Complex and Continuing Care are a team of clinical, business, commissioning specialists who provide continuing healthcare (CHC) children and young people's continuing care (CYPCC) and complex care commissioning to individuals across the Thames Valley footprint.
Our operating model has three main areas of activity,
Neighbourhood teams work alongside health and social care partners within the community assessing, reviewing and case managing care for adults and children within Oxford, Buckinghamshire or Berkshire, working directly with individuals and families.
Central services teams act as the front door and end to end service delivery, managing referrals into the service, business, administration and invoicing functions. Working closely with individuals and their families.
Commissioning Contracting and Brokerage team work closely with care providers and social care to commission individualised care for individuals.
Main duties of the job
Good data quality is essential for delivering high quality patient care and patient safety. Quality data plays a role in improving services and decision making, as well as being able to identify trends and patterns, draw comparisons, predict future events and outcomes, and evaluate services.
The post holder will identify areas where data quality needs to be improved and the subsequent actions to be taken, and carry out corrections to the AACC systems where incorrect or missing data are identified.
They will assist with the implementation and maintenance of data quality and assurance projects across AACCC, developing and adopting new sustainable solutions to ensure effective and measurable improvements are achieved in information and data quality.
About us
Please note it is proposed that this post will be in scope to transfer to Frimley Health NHS Foundation Trust (FHFT) on the 1 September 2026. If you are appointed prior to 1 September 2026, you will join Thames Valley ICB initially, but it is proposed that your employment will then transfer to FHFT in accordance with TUPE/ CoSOP regulations. If your start date is on or after the 1 September 2026 it is planned that you will be employed directly by FHFT from commencement.
Job description Job responsibilities
Monitor data quality and take the necessary action to resolve issues.
Receive and manage chart correction tickets and liaise with other teams as necessary to resolve issues. Carry out corrections to the AACCC systems where incorrect or missing data are identified.
Analyse information identifying areas of poor performance, trends of performance and providing benchmarks against other organisations.
Receive death notification reports and action them against the spine and cross reference to the AACCC systems.
Support the operational business and commissioning teams within the service in developing robust processes for data collection that are accurate and timely.
Contribute to the development of a data quality culture in the organisation by highlighting data issues, working to develop solutions and ensuring routine audit / validation of all data.
Identify and deliver training relating to staff capability to capture accurate, timely and complete data. Work with the business team to formulate and monitor improvement plans in relation to data quality. Conduct and assist in regular auditing to comply with the Data Quality Policy.
Assist in ensuring the Data Quality Policy is implemented and the monitor the implementation of the policy.
Develop data quality audit tools and using these to conduct deep dive analyses into services to identify areas of poor data quality.
Develop and produce routine internal and external reports ensuring key facts are reported.
Manipulate data and produce relevant analysis using tools such as Excel and SQL, presenting the resulting analysis in a way that eases understanding and comprehension.
Prepare reports for Data Assurance. Present reports at meetings and other governance groups as required.
Bring to the attention of the Information and Data Quality Manager any serious matters relating to data quality or completeness.
Follow guidelines for working with confidential data at all times. Respect the requirements of the General Data Protection Regulations 2018. Be aware of and work within the policies and procedures adopted by the ICB.
The job description is an outline of the tasks, responsibilities and outcomes required of the role. The postholder will carry out any other duties as may reasonably be required by their line manager. The job description will be reviewed on a regular basis in accordance with the changing needs of the department and the organisation.
Person Specification
Qualifications Essential
Educated to NVQ 3 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.
Knowledge and Experience Essential
Very good IT skills. Good working knowledge of Microsoft Excel and other Microsoft Office and web-based packages . Able to follow complex instructions. Able to analyse, interpret and present complex information from large data sets. Able to work with a high degree of accuracy and to demonstrate attention to detail Good understanding of data quality issues Knowledge of basic statistics Knowledge of NHS data definitions Knowledge of Microsoft Access/SQL and programming techniques Good presentation skills Understanding of Confidentiality and Data Protection.
Skills, Capabilities and Attributes Essential
Clear communicator with excellent writing, data entry and presentation skills and capable of constructing and delivering clear information/ instructions to colleagues and/or service users. Ability to work under pressure in a busy working environment and able to multi-task Effective team working Minute taking Ability to work without supervision Able to work on own initiative, organising and prioritising own and others' workloads to changing and often tight deadlines Demonstrates commitment to continuous personal learning and development
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Thames Valley ICB
Address Thames Valley
Oxford
OX4 2PG
United Kingdom
Employer's website https://www.thamesvalley.icb.nhs.uk/ (Opens in a new tab)