About this role
Job summary
All-Age Complex and Continuing Care are a team of clinical, business, commissioning specialists who provide continuing healthcare (CHC) children and young people's continuing care (CYPCC) and complex care commissioning to individuals across the Thames Valley footprint.
Our operating model has three main areas of activity,
Neighbourhood teams work alongside health and social care partners within the community assessing, reviewing and case managing care for adults and children within Oxford, Buckinghamshire or Berkshire, working directly with individuals and families.
Central services teams act as the front door and end to end service delivery, managing referrals into the service, business, administration and invoicing functions. Working closely with individuals and their families.
Commissioning Contracting and Brokerage team work closely with care providers and social care to commission individualised care for individuals.
Main duties of the job
This is a challenging post which will require dynamic leadership and excellent communication skills, a proven capacity to work across the multidisciplinary spectrum at both strategic and operational levels, to engage service users and key stakeholders and demonstrable competencies in the management and commissioning of services on behalf of the AACCC Team.
The post holder will define current processes, facilitate discussions and advise colleagues as to how best commissioning and procurement practice might be adopted in the definition of future processes, document those processes as they are agreed and oversee their delivery of commissioned services.
About us
Please note it is proposed that this post will be in scope to transfer to Frimley Health NHS Foundation Trust (FHFT) on the 1 September 2026. If you are appointed prior to 1 September 2026, you will join Thames Valley ICB initially, but it is proposed that your employment will then transfer to FHFT in accordance with TUPE/ CoSOP regulations. If your start date is on or after the 1 September 2026 it is planned that you will be employed directly by FHFT from commencement.
Job description Job responsibilities
Key Working Relationships
To manage team and drive delivery across a range of business initiatives and projects.
To work effectively with a range of internal and external stakeholders on projects and programmes, including business sensitive matters.
To develop and nurture key relationships and networks internally and externally, including national networks,
To proactively engage with NHS colleagues, consultants and contractors working on a variety of topics, connecting with colleagues in other functions to address inter-dependencies and ensure alignment.
To provide and receive highly complex, sensitive and contentious information, presenting information, to a wide range of stakeholders in formal settings.
To support the identification and sharing of best practice in colleague engagement.
To deputise for the Head of Department as required, expanding on knowledge, skills and experience within personal professional development.
Project Management
Lead the team in the delivery of project plans, allocating tasks as appropriate, identifying risks, issues and dependencies, considering best practice and current options and ultimately making decisions in the best interest of the project.
Develop a comprehensive and cohesive plan, consistent with the overall project timetable, which meets the strategic direction of the team, minimises unnecessary disruption to stakeholders involved in the process and is operationally sound.
To apply a structured change management approach and methodology for the impact of any change.
Pro-actively manage stakeholders, respond to and resolve conflict between different stakeholders when this arises through facilitation or other appropriate mechanisms.
Be responsible for a high standard of work supporting the delivery of projects on time, to quality standards and in a cost effective manner. Maintain project initiation documents and associated plans with regular team meetings to monitor progress and resources.
Ensure the flexibility of the project if required to meet conflicting/changing requirements.
Responsible for the planning and organisation of events and meetings, ensuring communication tools are used to their maximum value for circulating the minutes, agenda and presentations in a timely manner. Demonstrate effective stakeholder management across different departments and at all level
Support other project managers as and when required.
Take into account the impact of any change the projects will have on the business and oversee handover of any products to ensure full ownership and buy-in within the business
Advocate the projects at senior and executive levels and ensure active engagementand sponsorship within NHS as a whole.
Ensure that the projects maintain business focus, have clear authority and that the context, including risks, are actively managed in alignment with the strategic priorities of NHS.
Financial and Physical Resources
Act in accordance with Standing Orders and Standing Financial Instructions in the discharge of budget management responsibilities.
Budget holder for assigned function/team, budget setting with the Head of Department. Responsible for ensuring adherence to the budget, ongoing monitoring of expenditure against budget and ensuring the appropriate documentation is available for scrutiny.
Identify products, equipment, services and facilities for assigned activities, achieving stakeholder buy-in as required. Placing orders and signing invoices, keeping mindful of budget limitations.
Responsible for making recommendations, providing advice and able to prepare strategic reports/briefings for the Head of Department, Steering/Reference Groups and others as required.
Management
Day to day management of team members.
Responsible for the recruitment of colleagues, acting as the recruiting officer and chair of recruitment panels.
Lead, support, motivate and develop colleagues within the team to ensure that they are able to deliver the new responsibilities of the strategy/plans.
Responsible for undertaking appraisal and personal development, progressing any disciplinary or capability issues.
Develop positive working relationships with colleagues to support an effective matrix approach to achieve objectives.
Manage third parties (such as consultants/interims) to ensure deliverables are met in a timely manner and within budget.
Information Management
Draft reports summarising status on issues, appraising outcomes, and provide progress reports for the Head of Department.
Collate as required, qualitative and quantitative information and lead appropriate analysis to develop robust business cases and contribute to project products.
Analyse, interpret and present data to highlight issues, risks and support decision making.
Policy and Service Development
Responsible for proposing and drafting changes, implementation and interpretation to policies, guidelines and service level agreements (SLAs) which may impact service.
Propose changes to own function making recommendations for other service delivery.
Maintain a good knowledge of emerging policies from government departments (for example pensions, change management, constitution) to assist in the thinking and definition of the strategy discussions for the network and stakeholders.
Plan, develop and evaluate methods and processes for gathering, analysing, interpreting and presenting data and information.
Deliver projects to comply with key performance indicators.
Co-ordinate Research & Development initiatives, delegating as appropriate.
Planning and Organisation
Contribute to the strategic planning of projects, identifying interdependencies across projects/functions, potential impacts on wider organisation, resource requirements and building in contingency and adjustments as necessary.
Contribute to the development of performance and governance strategies and the development and implementation of improvement programmes, in accordance with priorities.
Contribute to short, medium and long-term business plans, achieving quality outcomes.
The job description is an outline of the tasks, responsibilities and outcomes required of the role. The postholder will carry out any other duties as may reasonably be required by their line manager. The job description will be reviewed on a regular basis in accordance with the changing needs of the department and the organisation.
Person Specification
Qualifications Essential
Educated to master's degree level (postgraduate studies) or equivalent level of experience of working at a senior level in specialist area.
Knowledge & Experience Essential
Extensive knowledge of specialist area/s, acquired through post graduate diploma or equivalent experience or training, plus further specialist knowledge or experience to master's level equivalent. Evidence of continuing professional development. An understanding of the background and aims of current healthcare policy, appreciating the implications on engagement. A good understanding of the relationship between the Department of Health and Social Care, NHS England, Integrated Care Systems (including Integrated Care Boards), and individual provider organisations. Experience of interpreting national policy and experience of researching best practice (globally, private and public sector), interpreting its relevance and processes/ practices which could be implemented successfully to achieve system reform (e.g. advising on policy implementation). Experience of managing and motivating a team, including managing performance of individuals and team. Experience of working with, and building and developing successful professional relationships with, a range of stakeholders (internal and external). Previous experience of budget responsibility, involvement in budget setting and working knowledge of financial processes Working knowledge of Microsoft Office applications (Word, Excel etc.) with intermediate keyboard skills. Comprehensive experience of project principles techniques and tools such as Prince 2 and Managing Successful Projects. Member of relevant professional body.
Skills, Capabilities & Attributes Essential
Ability to provide and receive highly complex, sensitive or contentious information, negotiate with senior stakeholders on difficult and controversial issues (e.g. performance and change). Able to use initiative to decide relevant actions and make recommendations to sponsor/manager, with the aim of improving deliverables and compliance to policies. Able to make decisions autonomously when required, on difficult and contentious issues where there may be a number of courses of action, working to tight and often changing timescales. Able to present complex and sensitive information to large and influential groups Problem solving skills and ability to respond to sudden unexpected demands. Able to analyse complex facts and situations and develop a range of options. Strategic thinking - ability to anticipate and resolve problems before they arise Demonstrable ability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly. Able to prioritise own work effectively and be able to direct activities of others.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details Employer name Thames Valley ICB
Address Thames Valley
Oxford
OX4 2PG
United Kingdom
Employer's website https://www.thamesvalley.icb.nhs.uk/ (Opens in a new tab)