About this role
Job summary
We are looking for an enthusiastic Emergency Department Administrator to join the ULCH Emergency Department Team!We would like to hear from people who enjoy interacting with the public and are passionate about delivering customer service to a high standard in a busy, high pressure and dynamic environment.This key role will provide the first point of contact for members of the public attended the emergency department. The role involves booking and registering patients at either the adults or paediatric reception desks or providing general patient support and admin support across the department.The post holder will be expected to work independently making decisions using their own initiative to help ensure the flow of patients coming into the emergency department.If you are an individual that is looking for a fast-paced challenge in a testing environment, we look forward to hearing from you.We are a 24-hour service, 365 days a year and staff will be expected to work a shift pattern including weekends and nights.
Main duties of the job
- Registering patients on the electronic patient record system, effectively and efficiently- Assisting and supporting including cross covering other members of the administrative team across the department including dealing with telephone calls and resolving simple enquires for patients, their carers and visitors.- Carry out designated administrative tasks to support the wider Emergency Department- Provide an excellent patient service to all patients attending the Emergency Department
About us
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.We provide first-class acute and specialist services across eight sites:o University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)o National Hospital for Neurology and Neurosurgeryo Royal National ENT and Eastman Dental Hospitalso University College Hospital Grafton Way Buildingo Royal London Hospital for Integrated Medicineo University College Hospital Macmillan Cancer Centreo The Hospital for Tropical Diseaseso University College Hospital at Westmoreland StreetWe are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
Job description Job responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Come and be a part of the best NHS trust in England to work for, according to our staff*
* UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the third year in a row.
UCLH recognises the benefits of flexible working for staff To find out more, visit: Flexible working.
To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?
Person Specification
Knowledge and Qualifications Essential
a.Educated to GCSE level or equivalent, including Grade C or higher in English
Desirable
b.NVQ Level 3 in Healthcare, Customer Care of Business Admin or equivalent
Experience Essential
Demonstrable knowledge of administrative procedures at a high level of competence acquired through both training and experience Proven experience of working in an office environment (Front of house roll)
Desirable
Previous NHS or healthcare experience
Skills and Abilities Essential
Able to deal with the public in person and on the phone Able to support and reassure patients/carers in distress e. Understands importance of maintaining confidentiality Competent with software programmes including Microsoft Word, Outlook, Excel and Powerpoint
Responsibilities towards promoting Equality Diversity and Inclusion Essential
Demonstrates understanding of importance of maintaining privacy and dignity
Specific Requirements Essential
Proficient typist Physically capable of office duties, moving notes etc
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name University College London Hospitals NHS Foundation Trust
Address University College London Hospitals
235 Euston Road
London
NW1 2BU
United Kingdom
Employer's website https://www.uclh.nhs.uk (Opens in a new tab)