About this role
Job summary
The Medical Specialties Division is seeking to recruit a full-time Administration Coordinator to join the administration team supporting Rheumatology on a fixed-term contract for 12 months due to limited funding.The postholder will be proactive with strong communication and IT skills and the ability to effectively prioritise their own workload as well as support others in response to the changing demands of the team and service.
Main duties of the job The postholder will have key working relationships with all members of the administrative and clinical teams including medical staff, allied health professionals and support workers. They will act as the first point of contact via phone and email in communication with patients, relatives and GPs and external hospital staff. The postholder will be responsible for being the face of the Rheumatology team, assisting patients with queries and their ongoing care, as well as working with the wider team on bookings, scheduling process development. This post reports into the Rheumatology Administration Team Leader, and will help contribute to proactive solutions for routine challenges.The ability to manage a busy and varied workload is essential, alongside excellent written and verbal communication skills and strong interpersonal skills.This is an excellent opportunity for someone looking to begin a career in NHS administration or those already working within the NHS who are seeking a new challenge. The role offers a supportive environment within an experienced and friendly team
About us University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research. We provide first-class acute and specialist services across eight sites: o University College Hospital (incorporating the Elizabeth Garrett Anderson Wing) o National Hospital for Neurology and Neurosurgery o Royal National ENT and Eastman Dental Hospitals o University College Hospital Grafton Way Building o Royal London Hospital for Integrated Medicine o University College Hospital Macmillan Cancer Centre o The Hospital for Tropical Diseases o University College Hospital at Westmoreland Street We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology. We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
Job description Job responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Please note, due to anticipated high volumes of applications, this vacancy may close earlier than the listed closing date. You are advised not to delay submitting your completed application
Come and be a part of the best NHS trust in England to work for, according to our staff*
* UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the third year in a row.
UCLH recognises the benefits of flexible working for staff To find out more, visit: Flexible working.
To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?
Person Specification
Knowledge and Qualifications Essential
Educated to GCSE level or equivalent, with Grade C or above in English and Maths. Knowledge of administrative procedures, acquired through training and/or previous experience of working in an administrative environment. Awareness of the requirement to maintain confidentiality, and knowledge of the Data Protection Act.
Desirable
NVQ Level 4 in Business Administration, Customer Service, Healthcare Support Services or equivalent qualification.
Experience Essential
Experience of working in a non-routine environment, with demonstrable evidence of problem solving and resolving issues as they arise (acquired through experience and/or training to Vocational level 4 or equivalent). Experience of working in a customer facing environment, resolving queries and using initiative to ensure first-class service delivery.
Desirable
Previous NHS experience, or experience of working in a healthcare setting.
Skills and Abilities Essential
Advanced keyboard skills, and competent use of IT
Communication Essential
Able to communicate clearly and sensitively with a wide range of patients, in situations where there may be barriers to understanding (e.g. language difficulties, anxious or distressed patients or relatives).
Personal and People Development Essential
Able to work independently, managing own workload, prioritising tasks and allocating work appropriately to others.
Responsibilities towards promoting Equality Diversity and Inclusion Essential
Understanding of the Equality, Diversity, and Inclusion and/or Knowledge of the NHS obligations under the Equality Act 2010 and the Public Sector Equality Duties (line managers to elaborate depending on the level of the post and to assess this essential criteria at interview)
Specific Requirements Essential
Flexible approach to shift patterns and location, including flexibility regarding working hours (e.g. early mornings, evenings and weekends).
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name University College London Hospitals NHS Foundation Trust
Address University College London Hospital
235 Euston Road
London
NW1 2BU
United Kingdom
Employer's website https://www.uclh.nhs.uk (Opens in a new tab)