About this role
Job summary
UCLH is one of two national Proton Beam Therapy (PBT) centres for the UK. The PBT department is situated in the Grafton Way Building. The PBT department will see around 650 NHS patients and approximately 200 privately funded patients per annum. The service mainly treats tumours of the Central Nervous System, head and neck cancers and spinal/pelvic sarcomas. Paediatrics, and teenage and young adults, make up approximately one third of the patient cohort.
This post offers a unique opportunity to play a key role in the proton beam therapy service at UCLH. The post holder will be responsible for managing the PBT administration and clerical team which includes a bookings team, PBT pathway co-ordinators and receptionists/concierge. With strong leadership skills, the post holder will manage and support the team in order to provide high quality administration service to all patients, carers and referring practitioners accessing PBT services. The post will support the delivery of performance targets including activity, Cancer Waiting Times, governance and workforce. The post holder will be responsible for developing patient pathway guidance documents and will take the lead on specific patient pathway service development projects including liaising with externally referring trusts. Furthermore, the post holder will play a key role in meeting PBT service objectives.
Main duties of the job
The post holder will be responsible for supporting, evaluating and leading the PBT administration and clerical team to provide a quality service which is efficient and provides high levels of user satisfaction. They will act with autonomy for day-to-day management of the administration staff within their remit and will lead and mentor non-clinical staff to ensure an excellent level of customer service.
The post will support the delivery of performance targets including activity, Cancer Waiting Times, governance and workforce.
The post holder will be expected to form strong working relationships with the Operational Lead for PBT, the Technical Lead Radiographer for PBT, the Pre-treatment Lead Radiographer and site specialist radiographers. They will also liaise closely with patients, carers and external Trusts and GPs.
About us
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
National Hospital for Neurology and Neurosurgery
Royal National ENT and Eastman Dental Hospitals
University College Hospital Grafton Way Building
Royal London Hospital for Integrated Medicine
University College Hospital Macmillan Cancer Centre
The Hospital for Tropical Diseases
University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
Job description Job responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
This is an exciting opportunity to join one of the largest and most successful Foundation Trusts in the UK with an international reputation and a tradition of innovation. Based in the busy West End of London, we have a lively and vibrant working atmosphere, with quick and easy transport links to all our sites. Our size and resources enable us to offer a range of attractive benefits as well as unparalleled education and development opportunities for staff at all levels. This includes an extensive portfolio of academic and clinical courses and programmes ranging from ongoing personal development through to clinical excellence and leadership skills. UCLH prides itself on its investment in staff both in terms of developing career skills but also its commitment to staff health and wellbeing.
Responsible for the day-to-day management of administration and clerical activities, including PBT bookings and pathway co-ordination, reception/concierge activities and data management.
Leading and supporting the team in order to provide a high quality administration service to all patients, carers and referring practitioners accessing PBT services.
Supporting the delivery of performance targets including activity, governance and workforce, and others as applicable
Achieve improvement in process and patient outcomes through excellent human resource, communication, performance management, and leadership of change management.
The post holder will be responsible for developing patient pathway guidance documents and will take the lead on specific patient pathway service development projects including liaising with externally referring trusts.
The post holder will play a lead role in meeting both the Cancer Division and PBT Service objectives and the strategic corporate objectives of the organisation.
The role will also focus on the development and implementation of projects as required.
Come and be a part of the best NHS trust in England to work for, according to our staff*
*UCLH top trust to work at in England- In the most recentNHS staff surveyUCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the third year in a row.
UCLH recognises the benefits of flexible working for staff To find out more, visit:Flexible working.
To discover more about what makes UCLHa great placeto work, visit:Why Choose UCLH?
Person Specification
Knowledge and Qualifications Essential
Educated to degree level or equivalent level experience
Experience Essential
Previous managerial experience in a large and complex organisation, preferably the NHS Proven experience in service improvement and development Proven experience in effective monitoring of national NHS target compliance Proven experience in effective management and leadership of staff Proven experience in service planning and in the development and effective implementation of complex operational plans A proven record of success in managing change while also developing and maintaining high standards of quality in cancer care
Skills and Abilities Essential
Excellent staff management skills including performance management and training Excellent written and verbal communications skills including the ability to communicate at senior levels within an organisation Ability to communicate effectively with patients and staff on all levels The ability to both work co-operatively with other management teams of the Trust and to develop effective working relationships within the directorate Strong negotiation and influencing skills with ability to motivate and engage individuals and teams Quality focussed with an innovative approach and the ability to solve complex problems A strong understanding of multi-disciplinary issues and commitment to multi-disciplinary working Excellent IT skills and proven ability to lead, manage and support staff in complex IT systems Ability to identify areas for service development and implement changes Ability to operate effectively under pressure, self-motivate and use own initiative Ability to negotiate and influence staff at all levels in the organisation including medical staff Ability to adapt rapidly to work with different services and teams, showing flexibility in thinking
Desirable
The ability to both work co-operatively with external service providers and to develop effective working relationships
Other requirements Essential
Evidence of political awareness and sensitivity to the high profile of the Trust Demonstrate a knowledge and understanding of current issues and practices within the NHS Understanding of Trust diversity and equality policies Understanding of confidentiality and the Data Protection Act
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name University College London Hospitals NHS Foundation Trust
Address University College London Hospital
235 Euston Road
London
NW1 2BU
United Kingdom
Employer's website https://www.uclh.nhs.uk (Opens in a new tab)