About this role
Job summary
Reporting to the Senior Integration Analysts, this role entails the development, testing, maintenance, deployment, and support of the Integration Engines across the Enterprise and Epic Bridges interfaces across both Trusts.
The incumbent will manage Interfaces ServiceNow ticketsin accordance withtrust SLAs and handle Epic Bridges Error triaging. This involves collaborating with relevant Epic teams andassistingin clearing Bridges error work queues. The analyst is also responsible for ensuring the interface documentation is consistently updated.
Additionally, the post holder will oversee the impact of interfaces during Epic upgrades in the Trust, controlling the interface delivery lifecycle, and communicating any significant changes with the Work stream Leads.
Main duties of the job
Development,maintenanceand support of InterSystemsHealthConnectTrust Integration Engine interfaces
Development,maintenanceand support of Epic Bridges Interfaces
Triaging Epic Bridges errors, assigning to relevant error work queues, prepare error resolution plans
Assisting Epic/Application teams with the resolution of errors
Triaging and addressing Service Desk Interface Analyst tickets, ensuringtimelyresolution within the defined SLA
Monitoring the TIE error alerts and resolving, escalating issues
Making sure that the Interface design documents are up to date with any changes, fixes performed
Managing the impact on the interfaces when Epic upgrades are conducted
Monitoring Integration platform, making sureappropriate resourcesare available and the High availability is maintained
Ensure compliance to agreed change processes and change control mechanisms
To support secure decommissioning of any legacy integration environments, data disposal, messagingretirementor transfers
To work on the new Integration projects as assigned by Senior Integration Analysts and the Integration Manager
The post-holder would be requiredtoparticipatein the on-call rota for 24/7 support
About us
Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:
Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development Widening access (anchor institution) and employability Improving the experience of staff with disability Improving the EDI literacy and confidence of trust staff through training and development Making equalities mainstream
Job description Job responsibilities
The duties and responsibilities listed below are representative of the role and its purpose within the service; they are not exhaustive, and the post holder maybe requiredto undertakeadditionalor alternative administrative or managerial duties and responsibilitiescommensuratewith the level of the post.
Job Summary
Reporting to the Senior Integration Analysts, this role entails the development, testing, maintenance, deployment, and support of the Integration Engines across the Enterprise and Epic Bridges interfaces across both Trusts.
The incumbent will manage Interfaces ServiceNow ticketsin accordance withtrust SLAs and handle Epic Bridges Error triaging. This involves collaborating with relevant Epic teams andassistingin clearing Bridges error work queues. The analyst is also responsible for ensuring the interface documentation is consistently updated.
Additionally, the post holder will oversee the impact of interfaces during Epic upgrades in the Trust, controlling the interface delivery lifecycle, and communicating any significant changes with the Work stream Leads.
Person Specification
Qualifications/ Education Essential
Master's Degree or Equivalent experience
Certification Desirable
InterSystems HealthConnect Epic Bridges
Previous experience Essential
Significant experience of working in HealthCare environment Significant demonstrable software, Interfaces development experience Significant demonstrable experience in HL7 messaging Experience developing, managing and supporting InterSystems HealthConnect Interfaces Significant demonstrable experience of working with Integration engines
Desirable
Experience of working within a project environment Experience of working with clinicians and securing their engagement Experience in the NHS Epic Bridges experience
Skills/Knowledge/Ability Essential
HL7 Interface development skills using technologies like .Net, Java, ObjectScript etc. Expertise in problem solving, able to analyse and interpret highly complex IT problems using own initiative and ability to support others to develop this skill. Expert knowledge of at least one mainstream programming language Basic Project management knowledge Excellent written and verbal communication skills - can explain complex requirements in a clear and concise manner, coupled with the ability to explain complex technical issues in a way that non-technical people may understand. Evidence of working sensitively but effectively with professional staff in a diverse environment. Ability to make clear rational decisions, exercising independent judgement in a profession and competent manner Well organised with a professional approach Advanced independent judgement Excellent presentation skills, including the ability to effectively present to senior staff and external professional bodies. Able to prioritise workloads and resource them in response to changing demands and requirements Ability to manage multiple streams of work simultaneously Ability to plan ahead, prioritise and manage change in a formally controlled yet, pragmatic fashion. Knowledge of IG / Data Protection standards in relation to working with health data
Desirable
Knowledge of the key issues around system implementation SQL/RDBMS knowledge In depth specialist knowledge of NHS Information Technology procedures and expertise in NHS ICT system management
Physical requirements Essential
Advanced keyboard skills are required, with the additional ability to operate and interact with a number of complex systems at the same time
Additional Information Essential
Willing to work flexible hours when required
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Lewisham and Greenwich NHS Trust
Address Catford
London
SE6 4RU
United Kingdom
Employer's website https://www.lewishamandgreenwich.nhs.uk/ (Opens in a new tab)