About this role
Job summary As the first point of contact for visitors, colleagues and external stakeholders, you will play a vital role in creating a professional, welcoming and well-organised environment within our central office. As such, this will require full time on site working.
Working as part of the CEO Office, you will support the smooth day-to-day running of the office, ensuring a safe, compliant and well-maintained workplace for everyone.
Main duties of the job This is a varied and rewarding role where no two days are the same. You will coordinate front of house and reception services, answer and manage the main phone line, oversee office administration and facilities management, support compliance activities, and help ensure complaints and compliments are managed effectively. You will also play an important role in supporting governance activity by maintaining organisational trackers, coordinating policy review schedules and helping to keep key organisational priorities on track.
Please see attached job description for more detail.
About us Mental Health Matters (MHM) is a national charity delivering innovative, life-changing mental health support for individuals and communities across the UK. Through our diverse range of services, we help people improve their mental wellbeing, overcome barriers and lead fulfilling lives.
Everything we do is people focused. Whether supporting those who access our services or investing in the wellbeing and development of our colleagues, people are at the heart of MHM.
Our workforce is the driving force behind our success, and we are committed to creating an inclusive, supportive and values-led environment where talented individuals can thrive and make a meaningful difference.
By joining MHM, you'll become part of a compassionate and ambitious organisation that is committed to improving mental health, promoting recovery and creating positive change in communities across the country.
As our Office Coordinator, you will be at the heart of our organisation, helping to create a professional, welcoming and efficient environment that enables our teams to deliver vital services across the country. This is an opportunity to be part of a passionate and purpose-driven organisation where your contribution will have a direct impact on supporting our mission to improve mental health and wellbeing for all.
Job description Job responsibilities Hours of work: 37.5 hours per week Salary: £26,607 with progression to £29,378 per annum Location: On-site - Waterside House, Sunderland Enterprise Park, SR5 2TZ Can you be the welcoming face that helps keep Mental Health Matters running smoothly? Join us and make a difference every day. About the role We have an exciting opportunity for an Office Coordinator to join our dynamic CEO Office Team at Mental Health Matters. As the first point of contact for visitors, colleagues and external stakeholders, you will play a vital role in creating a professional, welcoming and well-organised environment within our central office. As such, this will require full time on site working. Working as part of the CEO Office, you will support the smooth day-to-day running of the office, ensuring a safe, compliant and well-maintained workplace for everyone. This is a varied and rewarding role where no two days are the same. You will coordinate front of house and reception services, answer and manage the main phone line, oversee office administration and facilities management, support compliance activities, and help ensure complaints and compliments are managed effectively. You will also play an important role in supporting governance activity by maintaining organisational trackers, coordinating policy review schedules and helping to keep key organisational priorities on track. We are looking for an organised and proactive individual who enjoys working in a busy environment, takes pride in delivering excellent customer service and can confidently manage a range of responsibilities while maintaining a high level of professionalism. About you To be successful in this role, you will need:
Experience of working in a reception, office coordination or administrative roleExperience of dealing with members of the public and managing telephone enquiriesStrong organisational skills with the ability to prioritise workload and manage multiple tasks effectivelyExcellent communication skills, both written and verbalA professional, friendly and approachable manner with outstanding customer service skillsExperience of handling sensitive or confidential information appropriatelyGood administrative skills and attention to detailConfidence using Microsoft Office applicationsAn understanding of confidentiality and data protection requirementsThe ability to work independently whilst also contributing positively as part of a teamA proactive approach to problem solving and maintaining accurate records It would be advantageous if you have experience of working within a health, social care or public sector environment, coordinating complaints or governance processes, or supporting facilities and office management activities. Above all, we are looking for someone who is reliable, supportive, organised and committed to delivering a positive experience for colleagues, visitors and stakeholders, whilst demonstrating our values in everything they do. Why join us Mental Health Matters (MHM) is a national charity delivering innovative, life-changing mental health support for individuals and communities across the UK. Through our diverse range of services, we help people improve their mental wellbeing, overcome barriers and lead fulfilling lives. Everything we do is people focused. Whether supporting those who access our services or investing in the wellbeing and development of our colleagues, people are at the heart of MHM. Our workforce is the driving force behind our success, and we are committed to creating an inclusive, supportive and values-led environment where talented individuals can thrive and make a meaningful difference. By joining MHM, you'll become part of a compassionate and ambitious organisation that is committed to improving mental health, promoting recovery and creating positive change in communities across the country. As our Office Coordinator, you will be at the heart of our organisation, helping to create a professional, welcoming and efficient environment that enables our teams to deliver vital services across the country. This is an opportunity to be part of a passionate and purpose-driven organisation where your contribution will have a direct impact on supporting our mission to improve mental health and wellbeing for all. What we offer you Competitive salaries, with an annual pay review process25 days Annual leave, increasing with length of service, plus bank holidaysEnhanced Occupational Sick payAccess to our workplace pension schemeFamily friendly and flexible working arrangements to support a good work life balanceAccess to our Wellbeing Offer - including EAP, Virtual GP service and wellbeing resourcesLife Assurance and Free Will writing serviceBlue Light Card and Charity Workers discountsAccess to Tickets for GoodEmployee recognition and celebration schemesA tailored induction programme, bespoke Personal Development and Career Pathways to support you in your role and your career aspirations How to Apply At Mental Health Matters, we are committed to safer recruitment and ensuring that we appoint people who share our values and are dedicated to making a positive difference. If you are interested in this opportunity, please complete our online application form. As part of your application, you will be asked to answer a number of questions to demonstrate how your skills, knowledge and experience meet the criteria outlined in the person specification. We encourage you to provide examples that highlight your suitability for the role. For further information about our recruitment and selection processes, please refer to our Candidate Guide. Equality, Diversity and Inclusion We are proud to be an equal opportunities employer and are committed to building a diverse and inclusive workforce that reflects the communities we serve. We believe everyone should have access to fair and accessible opportunities, and we are committed to ensuring our recruitment processes are welcoming and inclusive for all. During the application process, we may ask for some personal information to help us understand how we can make our recruitment practices as fair and accessible as possible. Any information you provide will be treated confidentially and used solely for this purpose. We value the unique experiences, perspectives and contributions that diversity brings and are committed to creating a culture where everyone feels respected, supported and able to be themselves. Interested in Finding Out More? We welcome informal conversations about the role. If you would like to discuss the opportunity further, please contact: Sian Stokes - We look forward to hearing from you and welcoming talented people who share our passion for improving mental health and changing lives.
Person Specification
Qualifications Essential
To be successful in this role, you will need:
Experience of working in a reception, office coordination or administrative role Experience of dealing with members of the public and managing telephone enquiries Strong organisational skills with the ability to prioritise workload and manage multiple tasks effectively Excellent communication skills, both written and verbal A professional, friendly and approachable manner with outstanding customer service skills Experience of handling sensitive or confidential information appropriately Good administrative skills and attention to detail Confidence using Microsoft Office applications An understanding of confidentiality and data protection requirements The ability to work independently whilst also contributing positively as part of a team A proactive approach to problem solving and maintaining accurate records It would be advantageous if you have experience of working within a health, social care or public sector environment, coordinating complaints or governance processes, or supporting facilities and office management activities.
Above all, we are looking for someone who is reliable, supportive, organised and committed to delivering a positive experience for colleagues, visitors and stakeholders, whilst demonstrating our values in everything they do.
Experience Essential
To be successful in this role, you will need:
Experience of working in a reception, office coordination or administrative role Experience of dealing with members of the public and managing telephone enquiries Strong organisational skills with the ability to prioritise workload and manage multiple tasks effectively Excellent communication skills, both written and verbal A professional, friendly and approachable manner with outstanding customer service skills Experience of handling sensitive or confidential information appropriately Good administrative skills and attention to detail Confidence using Microsoft Office applications An understanding of confidentiality and data protection requirements The ability to work independently whilst also contributing positively as part of a team A proactive approach to problem solving and maintaining accurate records It would be advantageous if you have experience of working within a health, social care or public sector environment, coordinating complaints or governance processes, or supporting facilities and office management activities.
Above all, we are looking for someone who is reliable, supportive, organised and committed to delivering a positive experience for colleagues, visitors and stakeholders, whilst demonstrating our values in everything they do.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Mental Health Matters
Address Waterside House, Sunderland, SR5 2TZ
Sunderland
SR5 2TZ
United Kingdom
Employer's website https://www.mhm.org.uk/ (Opens in a new tab)