About this role
Job summary We have an exciting opportunity for an experienced and values-driven Service Manager to join Mental Health Matters.
In this pivotal leadership role, you will provide visible and accountable leadership across our Safe Havens across Warrington, Halton and York, ensuring the delivery of safe, high-quality and recovery-focused support that helps people to live well and thrive.
Main duties of the job You will hold full responsibility for the operational performance, quality, workforce and financial sustainability of your services, leading with a strong sense of ownership and accountability. Working with significant delegated authority, you will make decisions that balance quality, safety, demand and resources, ensuring services remain responsive, effective and sustainable.
You will also support the Regional Head of Mental Health Support in the development and implementation of volunteering within MHM, ensuring appropriate structures, policies and procedures are in place for MHM to operate a successful volunteer programme and ensure volunteers are supported in their contribution.
As a key leader within the organisation, you will create positive and inclusive cultures where people feel valued, supported and empowered to deliver outstanding person-centred care. You will lead and develop Team Managers and wider teams, ensuring high standards, continuous improvement and excellent outcomes for the people who use our services.
Alongside operational leadership, you will play an important role in supporting local growth and development. Working closely with commissioners, partners and communities, you will help ensure services are well positioned within neighbourhood and place-based models and contribute to shaping future opportunities for Mental Health Matters.
About us Mental Health Matters (MHM) is a national charity delivering innovative, life-changing mental health support for individuals and communities across the UK. Through our diverse range of services, we help people improve their mental wellbeing, overcome barriers and lead fulfilling lives.
Everything we do is people focused. Whether supporting those who access our services or investing in the wellbeing and development of our colleagues, people are at the heart of MHM.
Our workforce is the driving force behind our success, and we are committed to creating an inclusive, supportive and values-led environment where talented individuals can thrive and make a meaningful difference.
By joining MHM, you'll become part of a compassionate and ambitious organisation that is committed to improving mental health, promoting recovery and creating positive change in communities across the country.
This is an opportunity to lead services that make a genuine difference every day. You'll have the autonomy to shape and improve services, develop high-performing teams and build strong local partnerships that help us reach more people in need of support.
Job description Job responsibilities Service Manager - Yorkshire region and Volunteering Hours of work: 37.5 hours per week Salary: £39,357 with progression to £43,791 per annum Location: Covering Warrington, Halton and York Bring your leadership. Build thriving teams. Make a difference every day. About the role We have an exciting opportunity for an experienced and values-driven Service Manager to join Mental Health Matters. In this pivotal leadership role, you will provide visible and accountable leadership across our Safe Havens across Warrington, Halton and York, ensuring the delivery of safe, high-quality and recovery-focused support that helps people to live well and thrive. Our services are open to support people across times when other support may not be available. These roles will require evening (up to midnight) and weekend working to ensure those who need support can access it. You will hold full responsibility for the operational performance, quality, workforce and financial sustainability of your services, leading with a strong sense of ownership and accountability. Working with significant delegated authority, you will make decisions that balance quality, safety, demand and resources, ensuring services remain responsive, effective and sustainable. You will also support the Regional Head of Mental Health Support in the development and implementation of volunteering within MHM, ensuring appropriate structures, policies and procedures are in place for MHM to operate a successful volunteer programme and ensure volunteers are supported in their contribution. As a key leader within the organisation, you will create positive and inclusive cultures where people feel valued, supported and empowered to deliver outstanding person-centred care. You will lead and develop Team Managers and wider teams, ensuring high standards, continuous improvement and excellent outcomes for the people who use our services. Alongside operational leadership, you will play an important role in supporting local growth and development. Working closely with commissioners, partners and communities, you will help ensure services are well positioned within neighbourhood and place-based models and contribute to shaping future opportunities for Mental Health Matters. About You We're looking for an experienced and compassionate leader who is passionate about delivering high-quality mental health services and developing people to be at their best. You will have experience of managing services within mental health, health, social care or a related field and will bring a proven track record of delivering against performance targets, managing teams and leading through change. Comfortable working in a fast-paced environment, you will combine strong operational leadership with a practical and solutions-focused approach. You will bring:
Experience of leading services and managing managers within mental health, health, social care or related environments.A strong track record of delivering services against KPIs, contractual requirements and quality standards.Experience of managing performance, workforce challenges and service improvement.Experience of working with local partners, commissioners and stakeholders.Financial awareness and experience of managing budgets and resources effectively.Knowledge of governance, safeguarding, risk management and compliance frameworks.Strong leadership skills, with the ability to support, challenge and develop others.The ability to use data and insight to drive performance and continuous improvement.Excellent communication and relationship-building skills.A commitment to recovery-focused, person-centred support and co-production. Above all, you will be a visible, authentic and values-led leader who takes ownership, builds positive relationships and creates an environment where colleagues and the people we support feel respected, included and able to succeed. Why Join Us? Mental Health Matters (MHM) is a national charity delivering innovative, life-changing mental health support for individuals and communities across the UK. Through our diverse range of services, we help people improve their mental wellbeing, overcome barriers and lead fulfilling lives. Everything we do is people focused. Whether supporting those who access our services or investing in the wellbeing and development of our colleagues, people are at the heart of MHM. Our workforce is the driving force behind our success, and we are committed to creating an inclusive, supportive and values-led environment where talented individuals can thrive and make a meaningful difference. By joining MHM, you'll become part of a compassionate and ambitious organisation that is committed to improving mental health, promoting recovery and creating positive change in communities across the country. This is an opportunity to lead services that make a genuine difference every day. You'll have the autonomy to shape and improve services, develop high-performing teams and build strong local partnerships that help us reach more people in need of support. You'll join an organisation that values collaboration, inclusion and continuous improvement, where leaders are empowered to make decisions, influence change and contribute to the future growth and success of MHM. Most importantly, you'll be part of a team that shares a common purpose: improving mental health, breaking down barriers and helping people live healthier, more hopeful lives. Join us and help create services where people can recover, grow and thrive. What we offer you Competitive salaries, with an annual pay review process25 days Annual leave, increasing with length of service, plus bank holidaysEnhanced Occupational Sick payAccess to our workplace pension schemeFamily friendly and flexible working arrangements to support a good work life balanceAccess to our Wellbeing Offer - including EAP, Virtual GP service and wellbeing resourcesLife Assurance and Free Will writing serviceBlue Light Card and Charity Workers discountsAccess to Tickets for GoodEmployee recognition and celebration schemesA tailored induction programme, bespoke Personal Development and Career Pathways to support you in your role and your career aspirations How to Apply At Mental Health Matters, we are committed to safer recruitment and ensuring that we appoint people who share our values and are dedicated to making a positive difference. If you are interested in this opportunity, please complete our online application form. As part of your application, you will be asked to answer a number of questions to demonstrate how your skills, knowledge and experience meet the criteria outlined in the person specification. We encourage you to provide examples that highlight your suitability for the role. For further information about our recruitment and selection processes, please refer to our Candidate Guide. Equality, Diversity and Inclusion We are proud to be an equal opportunities employer and are committed to building a diverse and inclusive workforce that reflects the communities we serve. We believe everyone should have access to fair and accessible opportunities, and we are committed to ensuring our recruitment processes are welcoming and inclusive for all. During the application process, we may ask for some personal information to help us understand how we can make our recruitment practices as fair and accessible as possible. Any information you provide will be treated confidentially and used solely for this purpose. We value the unique experiences, perspectives and contributions that diversity brings and are committed to creating a culture where everyone feels respected, supported and able to be themselves. Interested in Finding Out More? We welcome informal conversations about the role. If you would like to discuss the opportunity further, please contact: Louise Carrington - We look forward to hearing from you and welcoming talented people who share our passion for improving mental health and changing lives.
Person Specification
Qualifications Essential
We're looking for an experienced and compassionate leader who is passionate about delivering high-quality mental health services and developing people to be at their best.
You will have experience of managing services within mental health, health, social care or a related field and will bring a proven track record of delivering against performance targets, managing teams and leading through change. Comfortable working in a fast-paced environment, you will combine strong operational leadership with a practical and solutions-focused approach.
You will bring:
Experience of leading services and managing managers within mental health, health, social care or related environments. A strong track record of delivering services against KPIs, contractual requirements and quality standards. Experience of managing performance, workforce challenges and service improvement. Experience of working with local partners, commissioners and stakeholders. Financial awareness and experience of managing budgets and resources effectively. Knowledge of governance, safeguarding, risk management and compliance frameworks. Strong leadership skills, with the ability to support, challenge and develop others. The ability to use data and insight to drive performance and continuous improvement. Excellent communication and relationship-building skills. A commitment to recovery-focused, person-centred support and co-production. Above all, you will be a visible, authentic and values-led leader who takes ownership, builds positive relationships and creates an environment where colleagues and the people we support feel respected, included and able to succeed.
Experience Essential
We're looking for an experienced and compassionate leader who is passionate about delivering high-quality mental health services and developing people to be at their best.
You will have experience of managing services within mental health, health, social care or a related field and will bring a proven track record of delivering against performance targets, managing teams and leading through change. Comfortable working in a fast-paced environment, you will combine strong operational leadership with a practical and solutions-focused approach.
You will bring:
Experience of leading services and managing managers within mental health, health, social care or related environments. A strong track record of delivering services against KPIs, contractual requirements and quality standards. Experience of managing performance, workforce challenges and service improvement. Experience of working with local partners, commissioners and stakeholders. Financial awareness and experience of managing budgets and resources effectively. Knowledge of governance, safeguarding, risk management and compliance frameworks. Strong leadership skills, with the ability to support, challenge and develop others. The ability to use data and insight to drive performance and continuous improvement. Excellent communication and relationship-building skills. A commitment to recovery-focused, person-centred support and co-production. Above all, you will be a visible, authentic and values-led leader who takes ownership, builds positive relationships and creates an environment where colleagues and the people we support feel respected, included and able to succeed.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Mental Health Matters
Address 30 Clarence Street, York, YO31 7DE
York
YO31 7DE
United Kingdom
Employer's website https://www.mhm.org.uk/ (Opens in a new tab)