About this role
Job summary We are looking for a dedicated and compassionate Mental Health Crisis Recovery Worker to join our team. In this role, you will provide essential support to individuals in crisis, helping to assess their needs, provide emotional guidance, and promote mental health and wellbeing. This position involves working in a fast-paced environment with clients experiencing mental health challenges, contributing to a supportive team, and working in partnership with local agencies and external networks.
Main duties of the job Responsibilities will include: Supporting people who use the service throughout their journey to reach their personal objectives. . Supporting existing workshops and groups that are currently active within the services. Offering responsive support through face-to-face, virtual, and telephone interactions. Assisting people who use the service in accessing statutory support, including psychological interventions. Developing and maintaining a solid understanding of community resources and partner organisations to effectively signpost clients and promote social inclusion. Instilling a sense of hope and well-being while empowering people who use the service to regain control over their lives. Helping those who use the service engage with and establish connections within their local communities. Aiding people who use the service in finding satisfaction across various aspects of their lives.
About us Mental Health Matters (MHM) is a national charity delivering innovative, life-changing mental health support for individuals and communities across the UK. Through our diverse range of services, we help people improve their mental wellbeing, overcome barriers and lead fulfilling lives.
Everything we do is people focused. Whether supporting those who access our services or investing in the wellbeing and development of our colleagues, people are at the heart of MHM.
Our workforce is the driving force behind our success, and we are committed to creating an inclusive, supportive and values-led environment where talented individuals can thrive and make a meaningful difference.
By joining MHM, you'll become part of a compassionate and ambitious organisation that is committed to improving mental health, promoting recovery and creating positive change in communities across the country.
Job description Job responsibilities Crisis Recovery Worker Hours: 12 or 18 hours per week available Salary: £26,607 - £29,378 FTE (salary will be pro-rata based on hours) Based: The Mooring Torquay, South Devon & Torbay Mental Health Centre, Torbay Hospital, Lowes Bridge, TQ2 7AA Could you make Mental Health Matter? Are you looking for a role where you can have a positive impact on the lives of people living with mental health needs, then this could be the role for you! This is an exciting opportunity for individuals who are dedicated to the principles of social inclusion, to work with adults with mental health needs and to support people in distress and in need of immediate support. The service will be open: Torquay 4pm-10pm (7 days a week 365 days a year) About the Role We are looking for a dedicated and compassionate Mental Health Crisis Recovery Worker to join our team. In this role, you will provide essential support to individuals in crisis, helping to assess their needs, provide emotional guidance, and promote mental health and wellbeing. This position involves working in a fast-paced environment with clients experiencing mental health challenges, contributing to a supportive team, and working in partnership with local agencies and external networks. Responsibilities will include: Supporting people who use the service throughout their journey to reach their personal objectives. . Supporting existing workshops and groups that are currently active within the services. Offering responsive support through face-to-face, virtual, and telephone interactions. Assisting people who use the service in accessing statutory support, including psychological interventions. Developing and maintaining a solid understanding of community resources and partner organisations to effectively signpost clients and promote social inclusion. Instilling a sense of hope and well-being while empowering people who use the service to regain control over their lives. Helping those who use the service engage with and establish connections within their local communities. Aiding people who use the service in finding satisfaction across various aspects of their lives. About You You will have experience of working with Mental Health and will be able to inspire and engage people. You will have the ability to identify barriers and understand client needs, while possessing excellent motivational skills. This will include one to one engagement and facilitating group-based activities, sign posting and engaging people in mainstream provision. You will have an understanding of working with people with a variety of complex needs including mental health, learning, physical and substance misuse would be an advantage for this post. Your knowledge of working within a community-based service is essential and will have equipped you with the relevant communication, interpersonal skills and resilience required for the role. It is essential that you hold a Health and Social Care level 2 or level 3 and be willing to develop further as the role requires. Please note that due to the sensitive nature of the duties, an enhanced DBS will be sought in event of a successful application. Please refer to the attached job description for full details on person specification for this role Why Join Us? Mental Health Matters (MHM) is a national charity delivering innovative, life-changing mental health support for individuals and communities across the UK. Through our diverse range of services, we help people improve their mental wellbeing, overcome barriers and lead fulfilling lives. Everything we do is people focused. Whether supporting those who access our services or investing in the wellbeing and development of our colleagues, people are at the heart of MHM. Our workforce is the driving force behind our success, and we are committed to creating an inclusive, supportive and values-led environment where talented individuals can thrive and make a meaningful difference. By joining MHM, you'll become part of a compassionate and ambitious organisation that is committed to improving mental health, promoting recovery and creating positive change in communities across the country. What we offer you
Competitive salaries, with an annual pay review process 25 days Annual leave, increasing with length of service, plus bank holidays Enhanced Occupational Sick pay Access to our workplace pension scheme Family friendly and flexible working arrangements to support a good work life balance Access to our Wellbeing Offer - including EAP, Virtual GP service and wellbeing resources Life Assurance and Free Will writing service Blue Light Card and Charity Workers discounts Access to Tickets for Good Employee recognition and celebration schemes A tailored induction programme, bespoke Personal Development and Career Pathways to support you in your role and your career aspirations How to Apply At Mental Health Matters, we are committed to safer recruitment and ensuring that we appoint people who share our values and are dedicated to making a positive difference. If you are interested in this opportunity, please complete our online application form. As part of your application, you will be asked to answer a number of questions to demonstrate how your skills, knowledge and experience meet the criteria outlined in the person specification. We encourage you to provide examples that highlight your suitability for the role. For further information about our recruitment and selection processes, please refer to our Candidate Guide. Equality, Diversity and Inclusion We are proud to be an equal opportunities employer and are committed to building a diverse and inclusive workforce that reflects the communities we serve. We believe everyone should have access to fair and accessible opportunities, and we are committed to ensuring our recruitment processes are welcoming and inclusive for all. During the application process, we may ask for some personal information to help us understand how we can make our recruitment practices as fair and accessible as possible. Any information you provide will be treated confidentially and used solely for this purpose. We value the unique experiences, perspectives and contributions that diversity brings and are committed to creating a culture where everyone feels respected, supported and able to be themselves. Interested in Finding Out More? We welcome informal conversations about the role. If you would like to discuss the opportunity further, please contact: Caitlin Foster - We look forward to hearing from you and welcoming talented people who share our passion for improving mental health and changing lives.
Person Specification
Qualifications Essential
You will have an understanding of working with people with a variety of complex needs including mental health, learning, physical and substance misuse would be an advantage for this post. Your knowledge of working within a community-based service is essential and will have equipped you with the relevant communication, interpersonal skills and resilience required for the role. It is essential that you hold a Health and Social Care level 2 or level 3 and be willing to develop further as the role requires.
Experience Essential
You will have experience of working with Mental Health and will be able to inspire and engage people. You will have the ability to identify barriers and understand client needs, while possessing excellent motivational skills. This will include one to one engagement and facilitating group-based activities, sign posting and engaging people in mainstream provision.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Mental Health Matters
Address South Devon & Torbay Mental Health Centre, Torbay Hospital, Lowes Bridge, TQ2 7AA
Torquay
TQ2 7AA
United Kingdom
Employer's website https://www.mhm.org.uk/ (Opens in a new tab)