About this role
Job summary
Are you someone who is looking to gain experience or start a career in an operations-based role? Do you want to grow your knowledge and expertise in venue operations, we may have just the role for you?
The Venue Operations Officer will be at the heart of the everyday running of Horizon Leeds, delivering a 5-star quality service to all delegates who attend meeting and conferences at Horizon Leeds.
We reserve the right to close this vacancy early should a high number of suitable applications be received.
Main duties of the job
The Venue Operations Assistant will be at the heart of the everyday running of Horizon Leeds, delivering a 5-star quality service to all delegates who attend meeting and conferences at Horizon Leeds.
You will support the Facilities and Venue Operations manager in the delivery of our large schedule of events and the operational running of our Leeds office.
The postholder is responsible for day-to-day operation of a busy events venue and running of our Leeds office space including, high levels of customer service, event-set-up and management of day-to-day events, hospitality services including refreshment and lunch services, health and safety, and general office duties.
About us The NHS Alliance is the independent membership body that represents and supports the health and care system in England, Wales and Northern Ireland. We represent, strengthen and support providers and commissioners of NHS care so that the NHS performs at its best and improves patient care across the UK representing frontline reality to government, shaping policy and building capability. We work across the whole NHS as well as within its individual sectors.
Job description Job responsibilities
The Venue Operations Officer will be at the heart of the everyday running of Horizon Leeds, delivering a 5-star quality service to all delegates who attend meeting and conferences at Horizon Leeds.They will:
Support the Facilities and Venue Operations manager with the day to day running of a busy Conference and Events VenueBe the first point of contact for onsite client support Provide 5-star customer service to all Horizons stakeholdersLiaise and maintain strong working relationships with new and existing suppliers.Provision of pre-event management and event operational supportAbout you
We are looking to add a proactive, organised, and individual to our team. You will have excellent interpersonal and organisational skills and a keen eye for health and safety, you will also have:
a passion for customer service and providing great operational service / support,the ability to build positive working relationships at all levels across a diverse range of internal and external stakeholders.Working in a small team you will get to experience the operational running of a busy events & hospitality venue.
Person Specification
Qualifications Essential
1.Excellent communication/interpersonal skills with evidence of an ability build good working relationships with all levels of stakeholders 2.Ability to deliver high standards of customer service. 3.Keenness to learn and develop health and safety knowledge in a venue and office setting. 4.Ability to work under pressure and to strict deadlines. 5.Be able to work autonomously and on various events simultaneously. 6.An ability to make decision quickly and problem solve. 7.Well organised, able to prioritise operational demands whilst meeting project deadlines. 8.Basic understanding of event Audio Visual system, and keenness to learn and develop AV knowledge
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name NHS Confederation
Address Horizon, Brewery Wharf
Dock Street
Leeds
LS10 1JF
United Kingdom
Employer's website https://www.nhsconfed.org/ (Opens in a new tab)