About this role
Job summary
Divisional Administrator - 22 hour post
An administrative role supporting the Dolphin out-patient department with clinic bookings and preparation and providing administrative support to the Division, including the Governance team. The role routinely involves working autonomously and using own judgement/ knowledge to support the smooth running of the service. To play a key role in dealing with enquiries from patients and staff members from both internal andexternal organisations.
Main duties of the job
The postholder will be responsible for the following tasks: -o To support with the management of the out-patient waiting list for new and follow-up appointments,escalating any potential issueso To arrange appointments as appropriate following clinical triageo To monitor and action the Dolphin out-patient mailbox as appropriateo Regular communication with patients with regards to their appointments, ensuring appointment lettersare sent within a timely mannero Actively manage patients who do not attend their appointment and seek further advice with regards torearranging appointmentso To ensure that clinics are appropriately prepared in advance and available for the cliniciano Communicate both verbally and in writing with external organisations o Provide direct support/administrative service for the team, which can involve handling sensitive patient information, alwaysmaintaining confidentialityo Triage calls from parents and other professionals - recording and escalating these calls as appropriateo Scanning of results and clinical correspondenceo To provide clerical support to the Governance & Quality Teamo To support in updating the W&C microsite for both Obstetrics & Gynaecology and Paediatrics & Neonates ensuring all information is available and up to date including patient information leaflets
About us
We hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers.
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from you.
If you require support with your application please contact a member of the recruitment team, who can discuss alternative application methods.
We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.
Benefits we offer to you:
o Between 27-33 days of annual leave plus bank holidays
o NHS pension scheme membership
o Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go further
o NHS Staff discounts
o Cycle to work scheme
oSalary finance - for loans, savings, budget planning and tips on managing debt
o Stockport Credit Union- for local financial advice
Job description Job responsibilities
The job description gives an overview of the main tasks and responsibilities of the role, and the person specification focuses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded.
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
If successful this vacancy will require a Standard DBS check at a cost of £26.90. This cost will be deducted from your first Trust salary
Important Notice on Visa Sponsorship Eligibility
Please note that whilst the trust does offer sponsorship this role isunfortunately not eligible for visa sponsorship under the UK Skilled Worker visa route. This is due to the position not meeting the minimum salary threshold of £41,700 per annumand/or the requiredskill levelset by UK Visas and Immigration.
We appreciate your interest in this opportunity and encourage applications from candidates who already have theright to work in the UK.
Person Specification
Education and Qualifications Essential
o5 GCSE including English and Maths or equivalent experience
Desirable
oECDL
Knowledge Essential
oMicrosoft Word skills and experience oMicrosoft Excel skills and experience oKnowledge of a full range of administrative and organisational abilities
Desirable
oAn understanding of Outpatient waiting lists oKnowledge of Evolve, Advantis, patient administration systems or similar oUnderstanding of 18 week pathways
Experience Essential
oPrevious secretarial / office experience oWorking as part of a team oMaintaining confidentiality oProblem solving
Desirable
oExperiencing of working in a hospital oUse of clinical information systems
Skills Essential
oMinute taking oAble to prioritise workload oAdvanced keyboard skills oFlexible oPositive approach to work
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Stockport NHS Foundation Trust
Address Stockport NHS Foundation Trust
Poplar Grove
Stockport
SK2 7JE
United Kingdom
Employer's website http://www.stockport.nhs.uk/ (Opens in a new tab)