About this role
Job summary
We are excited to offer the opportunity of the role of Medical Receptionist at our Practice working 24 hours per week over 3 days.
The role of Medical Receptionist covers a wide variety of duties including face to face and telephone patient contact. Booking appointments, handling queries, working with the other Practice staff to deliver excellent and timely care to our patients.
Main duties of the job
Reception Duties
Act as first point of contact for all patient enquiries having the ability to navigate patient care appropriately Respond to all queries and requests for assistance from patients and other visitors
Resolve issues only delegating upwards when unable to solve
Ensure patients without appointments but who need urgent consultations are booked in a logical and nondisruptive manner
Explain practice arrangements and formal requirements to new patients and those seeking temporary cover ensuring compliance with the registration policy
On line patient registration ensure on line patient registration is actioned with immediate effect and that the patient is able to use the online services
Ensure all visitors are booked in and out using the visitor book Inform the person being visited of the person arrival
Liaise with Doctors and Nursing staff as required
Ensure reception and waiting areas are kept neat and tidy
Appointment system
Book appointments and recalls
Prescription Clerk Duties following suitable inhouse training
Process discharge letters from hospitals
About us
We are a large Practice in Newton Aycliffe with 13,500 patients. We have 5 GP Partners, 6 Salaried GP's, 3 Advanced Nurse Practitioners, 6 Practice Nurses and 5 Health Care Assistants.
In addition there is a large admin team to support the clinical teams.
We are a training Practice where we invite trainee GP's and Nurse's to work with us in their training programme.
We are a friendly and professional Practice and work as one team.
Job description Job responsibilities
see supporting uploaded Job description for details of the duties of Medical Receptionist and further details
Person Specification
Qualifications Essential
GCSE Mathematics and English Grade C or higher Experience of working with the general public Excellent communication skills (Written and Oral) IT skills Clear, polite telephone manner Time Management and the ability to work to deadlines Problem solving skills Interpersonal skills Ability to work autonomously
Desirable
Experience of working in the NHS General Practice as a receptionist for at least 2 years Experience of working within the NHS SystmOne experience
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Bewick Crescent Surgery
Address 27 Bewick Crescent
Newton Aycliffe
County Durham
DL5 5LH
United Kingdom
Employer's website https://www.bewickcrescentsurgery.nhs.uk/ (Opens in a new tab)