About this role
Job summary
We are seeking a professional, motivated, and compassionate Medical Receptionist to join our busy and friendly GP Surgery on a permanent basis working 25 hours a week.
The successful candidate will be the first point of contact for patients and visitors, providing a high-quality reception and administrative service to support the delivery of patient care.
This is a key role within the surgery and requires excellent communication skills, attention to detail, and the ability to work efficiently in a fast-paced environment.
You will be comfortable interacting with the public on the telephone and face to face with a professional and friendly approach.
The busy working environment and diverse role presents an opportunity for someone that is eager to learn and work effectively as part of a team. You will have a comprehensive induction with full training for the role.
Working Pattern - 25 hours a week
Wednesday: 8am - 1pm
Thursday: 8am - 6:30pm
Friday: 8am - 6:30pm
If you would like to discuss the opportunity or arrange an informal visit, please get in touch.
We look forward to receiving your application.
Please be aware, this advert may close early without notice if sufficient applications have been received.
What We Offer
A supportive and welcoming working environmentFlexible working arrangementsAn opportunity to work within a well-established practice with a strong team ethosFree parking, access to the NHS Pension scheme and no weekend working
Main duties of the job
Provide a welcoming and professional reception service to patients and visitors.
Manage appointment bookings, cancellations, and enquiries via telephone, online and in person.
Process patient requests in accordance with practice protocols.
Register new patients and maintain accurate patient records using the clinical system.
Handle incoming and outgoing correspondence.
Liaise with GPs, nurses, and other healthcare professionals to ensure smooth patient flow.
Maintain strict confidentiality at all times in line with GDPR and NHS policies.
Support the practice team with general administrative duties as required.
About us
We have a registered list size of 14,000 patients who are expertly cared for by a comprehensive and diverse multi-disciplinary team including; GPs, GP Registrars, Nurse Practitioners, Practice Nurses, HCAs, Pharmacy Technicians, administrative, secretarial & reception staff.
The friendly and supportive working environment offers a structured and pleasant working day. Benefits of working for the practice include a competitive annual leave entitlement, access to the NHS pension scheme, commitment to continued personal and professional development and free on-site parking.
Glastonbury is a small, friendly market town set in the beautiful countryside of Somerset. The Tor dominates the landscape alongside the ruins of the Abbey around which the town was established. Glastonbury has both a medieval and spiritual history which has attracted over the years a diverse population who live alongside many long established families in the area. This all contributes to the uniqueness of the town now famous for the annual Glastonbury Festival. Glastonbury attracts complementary practices in the town; we however provide conventional family medicine as this suits the vast majority of our practice population.
Job description Job responsibilities
Main Duties & Responsibilities
Reception desk - greet patients and respond to all enquiriesPatient Contact - respond to patient requests via telephone, online and in personAppointment management - book patient appointments in accordance with surgery protocolsManagement of medical recordsPreparation of consulting roomsAdministration of forms and documentationComputer Systems - use electronic systems to support with the communication and management of patient requests and medical recordsConfidentiality - maintain strict confidentiality at all times in line with GDPR and Surgery policies.All responsibilities are shared across the team on a daily rota basis.
Person Specification
Personal Qualities Essential
Professional and empathetic manner. Motivated, reliable and punctual. Flexible and adaptable. Team-oriented with a positive attitude. Willing to learn new systems and work within procedures. Demonstrates an ability to respect and value the opinions of others. Ability to cope with occasional exposure to frustrated/aggressive behaviour.
Experience Essential
Previous experience in a receptionist, customer service, or administrative role. Excellent communication and interpersonal skills. Including telephone and written communication. Ability to work calmly under pressure in a busy environment. Good IT skills and experience using computerised systems. Strong organisational skills and attention to detail. Understanding of confidentiality and data protection principles. Ability to deal tactfully and empathetically with distressed or anxious patients and carers. Ability to cope with occasional exposure to frustrated/aggressive patient behaviour.
Desirable
Experience working in a healthcare or GP surgery setting. Knowledge of NHS systems e.g. EMIS(Optum). Basic medical terminology knowledge.
Qualifications Essential
GCSE grade 4 or above in English & Maths
Desirable
NVQ level 3 or equivalent in relevant studies
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Glastonbury Surgery
Address Glastonbury Surgery
Feversham Lane
Glastonbury
Somerset
BA6 9LP
United Kingdom
Employer's website https://www.glastonburysurgery.co.uk/ (Opens in a new tab)