About this role
Job summary
The Receptionist Care Home plays an important role in creating a welcoming, professional, and efficient front-of-house experience for residents, families, visitors, colleagues, and external stakeholders.
As a key first point of contact, the postholder will deliver excellent customer service while supporting the smooth day-to-day administration of the care home.
The role combines reception duties with a broad range of administrative and clerical responsibilities, helping to ensure accurate record keeping, effective communication, and efficient operational support.
This role is essential in maintaining a positive visitor experience and supporting the wider team to provide a safe, organised, and resident-focused environment.
Main duties of the job
We are seeking a professional and friendly Receptionist to provide front-of-house and administrative support within our care home.
You will greet visitors, answer enquiries, manage reception duties, and support the wider team with a variety of administrative tasks to help ensure the smooth day-to-day running of the service.
The role includes maintaining records, supporting resident appointments and transport arrangements, assisting with office coordination, and ensuring confidentiality and high standards of customer service at all times.
The successful candidate will have excellent communication and organisational skills, strong IT ability, and a proactive, customer-focused approach.
About us
Jewish Care is the largest health and social care charity serving the Jewish community in London and the South East. Every week, our services support around 12,000 people through residential care, nursing care, retirement living, housing with care, mental health services, and community-based support.
Our care homes provide safe, welcoming, and supportive environments where residents receive compassionate, person-centred care that promotes dignity, wellbeing, and quality of life.
Guided by values of excellence, integrity, compassion, innovation, and inclusiveness, we are committed to creating positive experiences for residents, families, visitors, and colleagues across all our services.
Job description Job responsibilities
We are looking for a friendly, professional, and organised Receptionist to join our care home team on a 12-month fixed-term contract.
As the first point of contact for residents, relatives, visitors, contractors, and colleagues, you will play a key role in creating a warm and welcoming environment while ensuring the smooth day-to-day running of reception and administrative functions within the home.
This is an onsite role, working 30 hours per week, Monday to Friday from 2:00pm to 8:00pm, making it ideal for someone who enjoys a busy, people-focused role and thrives in a professional front-of-house environment.
This post is fixed term for 12 months.
What Youll Be Doing
As Receptionist, you will:
Provide a professional and welcoming front-of-house service for all visitors, residents, families, colleagues, and contractors Answer telephone enquiries in a courteous, helpful, and timely manner Support the administration team with a range of clerical and office tasks Maintain accurate records, databases, spreadsheets, and filing systems Assist with scanning, photocopying, document management, notice boards, and general office administration Support practical arrangements for residents, including booking appointments, arranging transport, and coordinating taxis Liaise with external suppliers and service providers where required Help support office systems, stationery ordering, ID badges, maintenance logging, and meeting arrangements Maintain visitor records and support site security processes, including reception-based monitoring systems Ensure confidentiality and accurate handling of information in line with organisational procedures What Were Looking For Were looking for someone who is:
Friendly, approachable, and professional with excellent customer service skills Highly organised with strong administrative skills and attention to detail Confident using IT systems including Outlook, Word, and Excel Able to manage multiple tasks and work effectively in a busy environment Comfortable working independently and as part of a team Committed to maintaining confidentiality and following policies and procedures Positive, proactive, and willing to support the wider team Essential Requirements
GCSEs (or equivalent) in English and Maths Experience working in a busy and demanding environment Strong communication and customer service skills Good IT skills and administrative capability Ability to prioritise workload and manage competing tasks A commitment to delivering excellent customer service and supporting a resident-focused environment Desirable
Previous reception or administrative experience Experience working in a people-focused environment Customer service qualification Knowledge of health and safety and fire procedures Why Join Jewish Care? At Jewish Care, our people are at the heart of everything we do. We are committed to creating a workplace where colleagues can thrive, feel valued, and make a real difference.
Our values of Excellence, Innovation, Compassion, Inclusiveness, and Integrity guide everything we do, helping us deliver outstanding support to the people who rely on us.
This is an opportunity to join a caring and supportive organisation where your contribution will have a meaningful impact every day.
Person Specification
General Requirements Essential
Please refer to job description above
Desirable
Please refer to job description above
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Jewish Care
Address
Friern Barnet
N11 3ND
United Kingdom
Employer's website https://careers.jewishcare.org/ (Opens in a new tab)