About this role
Job summary
The Operations Manager Residential Care plays a key leadership role in ensuring the effective delivery of high-quality, person-centred care across Jewish Cares residential and mental health care homes.
Working closely with Registered Managers and multidisciplinary teams, the postholder will provide operational oversight, performance management, and quality assurance to ensure services are safe, compliant, and consistently deliver an excellent experience for residents, families, and stakeholders.
The role focuses on driving operational performance, supporting service improvement, strengthening governance, and developing leadership capability across care homes.
This is a senior, multi-site role requiring strong leadership, strategic thinking, and a commitment to delivering outstanding care for older people.
Main duties of the job
We are seeking an experienced Operations Manager Residential Care to provide leadership and oversight across multiple care homes.
You will support Registered Managers in delivering high-quality, compliant, and person-centred services, ensuring strong operational performance, effective staffing, and robust quality assurance systems.
The role includes monitoring service standards, driving continuous improvement, supporting workforce development, and managing complex operational issues across sites.
You will work closely with internal departments, residents, families, and external partners to ensure excellent outcomes and a positive experience for all stakeholders.
The successful candidate will have senior leadership experience in adult social care, strong regulatory knowledge, and the ability to lead teams through change and improvement.
About us
Jewish Care is the largest health and social care charity serving the Jewish community in London and the South East.
Every week, our services support around 12,000 people through residential care, nursing care, mental health services, retirement living, housing with care, and community-based support.
Our care homes provide welcoming, vibrant environments where older people can live with dignity, connection, and purpose, supported by dedicated teams who deliver compassionate, person-centred care.
Guided by values of excellence, integrity, compassion, innovation, and inclusiveness, we are committed to continuous improvement and to ensuring the highest standards of care and experience for residents, families, and communities across all our services.
Job description Job responsibilities About the Service
Our care homes are real homes welcoming Jewish communities built on belonging, dignity, and connection. They are vibrant environments filled with meaningful activities, entertainment, companionship, and compassionate support. Residents benefit from synagogue services, kosher or kosher-style meals, and celebrations of Shabbat and Jewish festivals throughout the year.
Alongside our residential care homes, our Retirement Living communities offer tenants the opportunity to remain independent within a warm, supportive Jewish environment, with reassurance that 24-hour support is available whenever needed.
About the Role We are seeking an experienced and compassionate Operations Manager Residential Care to provide leadership, support, and operational oversight across our Residential and Mental Health Care homes.
Reporting into senior leadership, you will line manage and support Registered Managers and Senior Managers, ensuring services consistently deliver outstanding, person-centred care alongside strong operational performance and regulatory compliance.
This is a highly visible leadership role requiring a proactive and collaborative approach. You will work closely with multidisciplinary teams and internal departments to support quality improvement, operational effectiveness, staff development, and an exceptional resident and family experience.
Key Responsibilities Leadership & Line Management
Provide leadership, coaching, and support to Registered Managers and Senior Managers Set and monitor clear objectives relating to quality, occupancy, staffing, budgets, and performance Conduct regular 1:1s, performance reviews, and development support Promote a culture of accountability, compassion, and continuous improvement Quality & Governance
Ensure effective governance and quality assurance systems are embedded across all homes Monitor audits, action plans, incident management, complaints, and risk registers Identify areas for improvement, escalate risks appropriately, and support sustainable solutions Ensure services remain inspection-ready and compliant with all regulatory requirements Operational Management
Support homes in achieving occupancy and financial targets Remove operational barriers and work collaboratively with central support teams Drive service improvements and operational efficiencies Lead and support cross-home improvement initiatives and change programmes Resident & Stakeholder Experience
Promote excellent customer service and positive relationships with residents, families, staff, volunteers, and external professionals Support managers in handling complex or sensitive situations effectively Act as a visible, approachable, and supportive leader across multiple sites Continuous Improvement
Champion innovation and best practice across services Support digital adoption, operational improvements, and learning initiatives Encourage high standards of care, wellbeing, hospitality, and resident engagement About You You will be an experienced senior leader within Adult Social Care with strong operational oversight experience across multiple services or sites. You will combine compassion and emotional intelligence with excellent organisational and problem-solving skills.
You will also have: Demonstrable senior management experience within Adult Social Care Experience working across multiple care settings or regions Strong knowledge of CQC regulations, safeguarding, governance, and quality assurance Experience supporting and developing managers and multidisciplinary teams Excellent communication and relationship-building skills Confidence managing complex operational and people-related challenges Strong IT and digital systems skills A genuine commitment to person-centred care and continuous improvement Qualifications & Experience Essential:
RMA / NVQ Level 4 / ILM Level 5 qualification Extensive leadership experience within Adult Social Care Experience overseeing quality and operational performance across multiple services Strong understanding of safeguarding, compliance, and governance frameworks Full UK driving licence and/or ability to travel regul
Person Specification
General Requirements Essential
Please refer to job description above
Desirable
Please refer to job description above
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details Employer name Jewish Care
Address
Golders Green
NW11 9DQ
United Kingdom
Employer's website https://careers.jewishcare.org/ (Opens in a new tab)