About this role
Job summary
This is a dual role, the post holder will be responsible for efficient and effective administrative support to the Podiatry Service whilst giving reception support to colleagues within Sarum House Health Centre. The post holder will provide a customer focused service for all patients and visitors attending or passing through the Sarum House Health Centre.
You will be dealing with all patient phone and email enquiries, inputting clinical data onto the Maxims system and providing supporting the clinical teams. Sarum House is the administration hub for the Podiatry Service. Your role will provide the administration of the podiatry outpatient service
Main duties of the job
Manage and upload new referrals for Podiatry to MAXIMS, ensuring urgent referrals are prioritised, for both clinic patients and home visits in a timely manner. Booking new and follow up appointments/home visit appointments and all processes associated with this for Podiatry patients from across Herefordshire within agreed timescales and ensure all available appointment slots are fully utilised. In all Podiatry locations across all sites. Highlight to the Podiatry Clinical Manager/ Podiatry Admin Lead any issues with appointment lead times and clinic capacity, across all podiatry sites across Herefordshire. Manage the Outpatient Future appointment worklist and the PIFU Future appointment worklist To provide reception cover for Sarum House Health Centre Maintain a safe working environment and assist with maintaining building security at Sarum House Clinic, which will involve locking up and, if last person in building, setting the alarm. Prepare the building for the day, prepare the waiting room, and unbolt the front doors / main entrance. Support the safe running of the building and escalate any concern to the podiatry manager
About us About us
Wye Valley NHS Trust is a member of an NHS Foundation Group with South Warwickshire University NHS FT, George Eliot Hospital NHS Trust and Worcestershire Acute NHS Hospitals Trust.
Located on the border with Wales in the shadow of the Black Mountains, we provide acute and community services across Herefordshire and into parts of Powys and run Hereford County Hospital and the community hospitals in Bromyard, Leominster and Ross-on-Wye.
We are a progressive and forward looking trust with ambitious plans to improve quality and integrate patient pathways through close collaborative working with our partners to deliver the quality of care wed want for our family and friends.
More than 3,000 people work for the Trust they tell us its a great place to work, blending the busyness of a DGH with the benefits of working in a beautiful rural and unspoilt county like Herefordshire.
We can offer a great work-life balance and have a fine tradition of working with staff to help them achieve their full potential.
Russell Hardy, Trust Chairman: "The strength of the Trust is its amazing staff; a great place to work, a great place to develop your career and a great place to reach your potential."
Our values -Care, Accountability, Respect and Excellence - are at the heart of all we do. We believe in providing the right care in the right place at the right time.
Job description Job responsibilities
To view role requirements and role responsibilities in full, please view the Job description and person specification attached to this vacancy in the supporting documents.
Person Specification
education Essential
Customer services/Business Administration qualification at Level 3 or equivalent experience.
Desirable
Level 3
Experience Essential
Excellent verbal and written communication skills Proficient in the use of IT systems
Desirable
Previous Use of Maxims
Personal Essential
Team Player Ability to Work autonomously Ability to use own initiative Flexible
Desirable
Previous Supervisor/ Leadership of Junior staff
Skills Essential
Knowledge of IT systems Knowledge of Word, excel Computing Level 3
Desirable
Management of waiting lists
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Wye Valley NHS Trust
Address Sarum House
3 St Ethelbert Street
Hereford
HR1 3NS
United Kingdom
Employer's website https://www.wyevalley.nhs.uk/ (Opens in a new tab)