About this role
Job summary
Are you looking for a new role in primary care, or perhaps looking to expand your skills in a similar position? Do you have a genuine interest in the NHS and can you see yourself making a real difference to patients in a GP setting? Are you looking for an organisation that puts people at the heart of everything it does?
If so, this opportunity could be the perfect fit for you.
Groby Road Medical Centre is seeking a Medical Receptionist to join our friendly, hard-working and supportive team. We are a well-established single-site practice caring for approximately 11,000 patients, and we pride ourselves on delivering high-quality care in a welcoming environment.
We are looking for a passionate and proactive individual who thrives in the variety and pace of a busy general practice.
Hours of Work Monday to Thursday: 12:30 to 18:30
Friday: 07:30 to 13:30
Main duties of the job
The purpose of this role is to deliver a high-quality reception and administration service that ensures patient satisfaction, supports practice efficiency and aligns with practice policies. You will be the first point of contact for our patients, so a warm manner and calm, professional approach are essential.
Your key responsibilities will include:
Welcoming patients and visitors to the practice in a friendly and professional manner
Managing incoming telephone calls, directing queries appropriately and taking accurate messages
Booking, amending and cancelling patient appointments using the clinical system
Processing repeat prescription requests in line with practice procedures
Maintaining accurate patient records and updating the system as required
Handling patient queries efficiently and sensitively, escalating where appropriate
Supporting the clinical team with administrative tasks as required
Maintaining confidentiality at all times in line with GDPR and practice policies
Contributing positively to team meetings and practice development
About us
Groby Road Medical Centre is a busy, patient-focused GP practice based in Leicester. We care for around 11,000 patients and are committed to providing high-quality primary care to our local community.
We are a supportive and welcoming team that values every member of staff. We believe that happy, well-supported staff deliver the best patient care, and we are committed to your development and wellbeing.
We are proud to be part of the NHS, and everything we do is driven by our commitment to our patients and our community.
Job description Job responsibilities Purpose of the Role
To perform a high-quality reception and administration service, ensuring patient satisfaction and maximum contribution to practice efficiency and effectiveness in line with practice policies. Establishing and maintaining positive working relationships with all members of the team and our patients is fundamental to this role.
Key Responsibilities
Reception duties:
Greet and direct patients and visitors in a courteous and professional manner
Answer telephone calls promptly, dealing with queries and routing calls appropriately
Book, amend and cancel appointments as requested by patients and clinicians
Manage the appointment system, including monitoring urgent and emergency slots
Receive and process repeat prescription requests
Administrative duties:
Maintain and update patient records accurately on the clinical system (SystmOne)
Process incoming correspondence, referrals and tasks in a timely manner
File and retrieve patient notes and documentation as required
Assist with the opening and closing procedures of the practice
Support the practice manager and clinical team with ad hoc administrative tasks
Patient experience:
Handle patient complaints and concerns sensitively, escalating to the appropriate member of staff
Promote a positive patient experience at all times
Maintain strict confidentiality in accordance with GDPR and practice information governance policies
Person Specification
Experience Essential
Previous experience in a receptionist or customer-facing administrative role Experience of working with the public, ideally in a healthcare or customer service setting Experience of using computer-based systems and databases
Desirable
Previous experience in a GP practice or primary care setting Experience of using SystmOne clinical system
Qualifications Essential
GCSE English and Maths at grade C/4 or above (or equivalent) Desirable Qualifications NVQ Level 2 or above in Business Administration, Customer Service or a related field IT or computer-related qualification
Desirable
NVQ Level 2 or above in Business Administration, Customer Service or a related field IT or computer-related qualification
Skills and Attributes Essential
Outstanding customer service skills with a warm, professional manner Excellent verbal and written communication skills Confident and courteous telephone manner Strong organisational skills with the ability to manage a varied workload Excellent attention to detail and ability to use initiative Ability to remain calm and professional under pressure Reliable, punctual and well-presented Ability to work both independently and as part of a close-knit team Committed to patient confidentiality and information governance
Desirable
Knowledge of NHS structures and primary care Familiarity with medical terminology
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Groby Road Medical Centre
Address 9 Groby Road
Leicester
LE3 9ED
United Kingdom
Employer's website https://www.grobyroadmedicalcentre.com (Opens in a new tab)