About this role
Job summary
Right to work: We actively promote diversity and inclusion. Please note that this role is unlikely to meet the eligibility requirements for sponsorship under the Skilled Worker visa route. We recommend that you assess your eligibility before applying for this position. Skilled Worker sponsorship will be assigned in line with Trust procedure. Visit https://www.gov.uk/skilled-worker-visa
We have vacancies for a part time 30 hr per week and a full time 37.5 hr per week. Working pattern: Monday - Friday between 8am & 6pm (shift pattern, - week 1 0800-1600, week 2 1000-1800) including some weekend & BHBased in Paddington Diagnostic Centre but with shifts in Clatterbridge Liverpool on a rota basis
An exciting opportunity has arisen in Clatterbridge Cancer Centre for a motivated and proactive individual to become part of a busy and friendly appointment team. The role can often be varied and complex but with a high level of job satisfaction.
The role requires the candidate to be a good team player as the successful candidate will be joining a large administration and clerical group with good peer group support. The role will also offer the candidate opportunities to learn new skills within Network Services Division and variety in their day to day activities.
The post holder will be responsible for ensuring patients are communicated with in a timely manner. Excellent administration skills, with a good knowledge of Microsoft applications and experience of working with patient records and using multiple hospital databases is advantageous.
Main duties of the job
Scheduling of complex chemotherapy appointments as per protocols
Ensure appropriate administrative actions for clinic outcomes of outpatient and chemotherapy appointments, and to dispose of appointments with the required time limits to support with the achievement of Key Performance Indicators
Communicate with patients regarding appointments liaising with Clinicians regarding complex cases - via telephone, text service & email and deal with barriers to understanding
Change, amend and cancel appointments at the request of the appropriate teams and patients.
Allow early opportunity to escalate capacity issues in accordance with pathway targets.
Organise interpreters where needed for patient OPD and treatment appointments.
To maintain and improve own skills by undertaking the appropriate training and development opportunities relevant to the post.
Maintain and ensure 100% compliance with all mandatory training using ESR
To participate in all administrative and clerical duties
To maintain confidentiality at all times
To maintain multiple email boxes
To have a knowledge of a range of procedures and appointments across multiple services
Requires multitasking
Using multiple applications
Supporting other teams/areas within the Hub
Reception cover
Please note, this post may involve weekend & Bank Holiday working on a rotational/shift basis
About us
The Clatterbridge Cancer Centre NHS Foundation Trust is one of the UK's leading cancer centres providing highly specialist cancer care to a population of 2.4m people across Cheshire and Merseyside, and the surrounding areas, including North Wales and the Isle of Man.
Our vision is to not only maintain this level of commitment to excellence but to work with our academic and healthcare partners across the region to ensure care, treatment and patient outcomes continuously improve in the future. We are very proud of all our expert and loyal staff and we welcome people who share the collective aim of delivering excellence in everything that we do.
Our values represent who we are and what we believe in. They define how we act to deliver the best possible care for our patients and shape The Clatterbridge Cancer Centre as a great place to work.
We are -
Kind Empowered Responsible Inclusive
Job description Job responsibilities
Please see attached Job Description and Person Specification for full details about this exciting role on offer at The Clatterbridge Cancer Centre.
Person Specification
Qualifications Essential
GCSE in English and Mathematics Grade C or above Vocational Qualification Level 3 Computer literate
Knowledge & expertise Essential
Knowledge of a range of administration systems
Desirable
Experience in an office environment
Experience Essential
Front of house experience in a customer service area. Previous office experience Scheduling of patients appointments
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name The Clatterbridge Cancer Centre NHSFT
Address The Clatterbridge Cancer Centre - Liverpool
65 Pembroke Place
Liverpool
L7 8YA
United Kingdom
Employer's website https://www.clatterbridgecc.nhs.uk/ (Opens in a new tab)