About this role
Job summary
To ensure the dental reception team operates in an optimal manner. The post holder will manage a team of receptionist across localities with the Furness and South Lakes area.
To ensure the efficient and effective administrative arrangements for patients referred to the Dental Service. The candidate will be required to perform routine dental reception duties within the Special Care and Community Dental Services in the Furness and South Lakes locality
This post will be based at Barrow Dental Centre, however the post holder will be required to undertake duties in other Dental Service outlets within the county.
The role includes the collection, collation and presentation of information required by the Senior Management team and Commissioners to monitor service demand, provision and waiting list times.
Main duties of the job
The purpose of the Special Care & Community Dental Services is to provide routine dental care and specialist dental care to patients referred to the service. This includes special care dentistry, conscious sedation, cognitive behaviour therapy ,general dental care under anaesthesia, and out of hours emergency dental access. Such services are supported by a full range of professionals complimentary to dentistry.
Other essential services provided include oral health promotion and prevention programmes and involvement in the national dental epidemiological surveys and screening programmes.
A vacancy has arisen in the Special Care and Community Dental Services within North Cumbria Integrated NHS Foundation Trust for a Band 3 Lead Dental Receptionist/Patient Administrator based at Barrow Dental Centre.
The Special Care and Community Dental Service provides high quality dental care and oral health advice for a diverse group of patients including Paediatric and Special Care Patients who would find it hard to access care elsewhere or require advanced treatment.
The dental service is looking for an enthusiastic operator to assist and compliment the current dental team.
About us
At NCIC, we have an ambition to deliver outstanding healthcare services to the population of South Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.
Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time':
Being a clinically led organisation Quality and safety at the heart of our Trust A positive patient experience every time A great place to work Managing our money well
As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.
Across South Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.
Job description Job responsibilities
Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.
CERTIFICATE OF SPONSORSHIP
Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit theUK Visas and Immigration website (Opens in a new tab).
If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.
Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.
Disclosure and Barring Service:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions
The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:
Standard Check: £21.50 + Administration cost of £6.50 = £28.00 Deducted from salary over a 4 month period or a one-off payment.
Enhanced Check: £49.50 + administration cost of £6.50 = £56.00 Deducted from salary over a 4 month period or a one-off payment.
NCIC can offer successful future employees the following benefits:
27-day holiday scheme rising to 33 after 10 years
Flexible working Scheme
NHS Discounts*
Salary Sacrifice schemes including lease cars and Cycle to Work*
Excellent opportunities for development*
Competitive NHS Pension scheme
Vivup is a free, confidential counselling and information service to assist with personal or work-related problems
*Subject to eligibility
Important Information
Please ensure that you document evidence of meeting all the essential criteria in the supporting information.
If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered
Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date
Person Specification
Qualification Essential
Literacy and Numeracy skills to GCSE level or equivalent NVQ 3 in business administration or equivalent experience
Desirable
CLAIT certificate or equivalent (should include Word & Excel)
Knowledge & Experiance Essential
Experience using Microsoft packages particularly WORD and Excel. Experience in a customer facing role Knowledge of Data Protection Act and patient confidentiality Knowledge of Information Governance Knowledge of administrative procedures and systems
Desirable
Patient appointment management system: Dentally Knowledge of the Special Care & Community Dental Service Pathway and Criteria Knowledge of local protocol for accessing Emergency care via NHS 111 and FCMS Triage system
Skills and Aptitudes Essential
Good communication skills, both written and verbal demonstrating empathy and compassion Good keyboard/IT skills Patient centred approach to delivery of service Understanding of confidentiality and apply the principles in every day working practice Good organisation skills and ability to multitask Good time management skills Ability to deal professionally with enquiries from staff, patients and visitors Ability to work on own initiative and part of a wider team Ability to prioritise work, meet tight deadlines and work accurately under pressure Ability to problem solve Ability to deliver high quality service and maintain a high standard of work Ability to exercise judgement in dealing with telephone enquiries efficiently and effectively Ability to identify any urgent issues and deal with these appropriately Ability to lead a team Effective delegation skills
Desirable
Knowledge of local Dental and NHS services Customer Care Service training. Ability to record meeting minutes
Personal Circumstances Essential
Flexible and able to adapt to change Ability to travel to other Dental Sites in Cumbria
Other Requirements Essential
Well developed interpersonal skills Confident in dealing with people at all levels Able to demonstrate an understanding of equality and diversity Mature open and flexible approach to work Demonstrates care and compassion Good interpersonal skills and communication skills Good organisation skills Conscientious Work effectively and flexibly as part of a team to meet the needs of the services Demonstrates reliability, motivation and commitment Respond to conflicting demands and multiple tasks concurrently Able to travel cross county when required Flexible and able to adapt to change
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name North Cumbria Integrated Care NHS Foundation Trust
Address Barrow Dental Centre
Abbey Road
Barrow in Furness
LA14 1XH
United Kingdom
Employer's website https://www.ncic.nhs.uk/ (Opens in a new tab)