About this role
Job summary
We are looking for an experienced administrator/co-ordinator with secretarial experience to join the Respiratory Medicine Department on an 18-month fixed term contract.
Providing comprehensive and efficient administrative service to consultant(s) with particular focus on our 2ww lung cancer pathway.
Responsibilities including support for the outcomes from daily triage meetings, liaising with existing staff members to book appointments to specified timeframes, manging and monitoring clinical availability at short notice, generating standard letters, typing and distributing clinical correspondence and managing workload using own initiative.
The Respiratory medicine department is very busy, and this role will provide an empathic and sensitive point of contact for patients/relatives, colleagues, consultants and other health care professionals. We need someone with strong communications skills and the ability to build credible relationships.
It is an exciting opportunity for an organised, resilient and analytical individual, confident managing competing priorities in a fast-paced healthcare environment.
Main duties of the job
The role is varied and challenging and will include:
* A comprehensive and full ranging administration/co-ordination service, working in conjunction with colleagues, service users and stakeholders to provide an efficient service. In particular to the 2ww lung cancer service/pathway in respiratory medicine.
* To exercise initiative and judgement using acquired skills and knowledge, maintaining confidentiality at all times. The post holder will provide an empathic and sensitive point of contact for service users.
* Create databases to collect and monitor information to assist with the collection and provision of statistical data as required and the ability to extract, manipulate, analyse complex data sets and communicate them in an easy to understand manner.
* Typing and distribution of clinic letters, results letters and other documents via internal audio dictation systems (Dragon winscribe).
* To provide a point of contact for GPs and other Health Care Professionals and also patients/relatives/carers, who are often highly emotional and distressed ensuring that any language or other communication barriers are overcome.
* Work collaboratively as part of an integrated team however be able to work independently , managing and organising own day-to-day work tasks showing an ability to prioritise in order to achieve set timescales.
* Shared duties of managing 2ww triage outcomes and booking clinical appointments to specified timeframes in line with the 2ww cancer pathway national targets.
About us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Job description Job responsibilities *Please Note : For a detailed job description for this vacancy, please see attached Job Description*
Person Specification
Qualifications Essential
*Good General Education (eg. GCSE English and Maths A-C GCSE LEVEL 9-4 *Business Administration NVQ level 3 or equivalent experience in an Administrative environment
Experience Essential
*Experience of dealing with the Public/Customer service experience *Experience of working in a Secretarial/ Administrative role with a proven track record of problem solving *Experience of dealing with the Public/Customer service experience *Good Organisational skills *Able to use own initiative and deal with the unpredictable *Able to work under pressure and to multi-task *Able to work to deadlines
Desirable
*Experience of working in a busy environment *Experience of working in Healthcare/NHS *Previous experience of transcribing formal minutes
Additional Criteria Essential
*Plus knowledge of dealing with non-routine issues such as problem solving for an area of work *Good communication / customer care skills both written and verbal demonstrating sympathy and compassion *Good keyboard/ IT skills *Good organisational skills and ability to multitask *Good time management skills *Ability to deal professionally with enquiries from staff, patients and visitors *Understand confidentiality and apply the principles in everyday working practice *Ability to pay attention to detail where there are predictable interruptions to the work pattern *Ability to deal with stressful situations and sensitive issues *Work effectively and flexibly as part of a team to meet the needs of the services *Confident in dealing with people at all levels *Must be able to demonstrate an understanding of equality and diversity *Mature open and flexible approach to work *Demonstrates care and compassion *Good inter-personal and communication skills. *Good organisational skills *Ability to travel to multiple sites
Desirable
*Ability to work under pressure and deal with stressful situations
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name University Hospitals Birmingham NHS Foundation Trust
Address Queen Elizabeth Hospital
Mindelsohn Way
Birmingham
West Midlands
B15 2TH
United Kingdom
Employer's website https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)