About this role
Job summary
We are looking for a motivated and friendly individual to join our Imaging team, supporting our radiographers, sonographers, consultants, &, most importantly, our patients. This is an excellent opportunity for someone with a strong customer service background who thrives in a busy healthcare environment.
As part of our team, you will play a vital part in ensuring a smooth and positive experience for every patient accessing our services. Your responsibilities will include:
Providing direct patient care & delivering outstanding customer service
Supporting clinical staff across a range of imaging services
Undertaking essential IT and administrative tasks
Carrying out portering duties as required
Helping maintain an efficient patient care pathway
We are seeking a team member who can demonstrate:
Excellent interpersonal, communication & customer care skills
The ability to remain calm under pressure & efficiently prioritise workload
Confidence working independently & using your own initiative
Previous experience working with the general public (essential)
Good computer literacy and strong keyboard skills (essential)
A positive, flexible approach to working within a 7-day service
This role involves variable length shifts, covering the full 7-day service including bank holidays. Flexibility is key, as shift patterns vary and are not fixed. You will rotate between the main acute hospital site and our Community Diagnostic Centres.
Main duties of the job
This is a varied and hands-on role, providing essential support to specialist teams across the Imaging Department.
As a Radiographic Aide, you will work alongside staff in X-ray, Ultrasound, Interventional Radiology, Fluoroscopy, Obstetrics & Gynaecology, CT, and MRI. You will play an active part in delivering high standards of patient care throughout these areas.
You will be a valued member of the team, helping to maintain a clean, safe, and organised working environment in line with infection control guidelines. Your duties will include:
Escorting patients to and from imaging areas
Providing routine patient care and support
Assisting clinical teams with day-to-day tasks to ensure a high-quality service
Arranging appointments for imaging examinations
Monitoring and maintaining stock levels to support the smooth running of the department
Your contribution will help ensure that patients receive an efficient, compassionate, and seamless diagnostic experience.
About us
At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of "excellent health care, improved health for all". We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.
As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.
As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.
Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.
Please click below to view our EDI page: Equality, Diversity, and Inclusion - The Dudley Group NHS Foundation Trust (dgft.nhs.uk)
Job description Job responsibilities
Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake
Person Specification
Qualifications Essential
GCSE Grade C or above in maths and English or equivalent
Desirable
NVQ 2 in a care based award or level 2 diploma in health care support/ multiple years of experience
Skills & Experience Essential
Demonstrates a knowledge of the role and duties of an aide
Desirable
Extensive experience of caring for people or working with the general public
Personal Qualities Essential
Demonstrates an ability to work in stressful situations
Physical Skills Essential
Demonstrates ability to work flexibly across different modalities
Equality, Diversity, Inclusion and Trust Values Essential
Values and behaviours that reflect the Trust values of Care, Respect and Responsibility
Communication & Relationship Skills Essential
Ability to work on own initiative and as part of a team.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name The Dudley Group NHS Foundation Trust
Address Russells Hall Hospital, Guest Hospital, Corbett Hospital and Brierley Hill Health and Social Care Centre
Pennsnet road
Dudley
DY1 2HQ
United Kingdom
Employer's website https://www.dgft.nhs.uk/ (Opens in a new tab)