About this role
Job summary
East Community Treatment Team (CTT) Administration Team - Front-facing Administration Assistant for the Civic Centre, Carlisle.
An opportunity has arisen for a full-time (37.5 hours per week) permanent B2 Administration Assistant to join our transforming East Cumbria CTT.
This post is to cover front-facing reception duties at the Civic Centre to provide a range of administrative duties for the clinic site. As this role is primarily to focus on reception within this busy department high level customer service skills both in person and by telephone are crucial to the success of this role. This role offers an opportunity to contribute to the smooth running of adult mental health services across North Cumbria.
It is desirable the candidate has experience of working in a similar environment with previous secretarial experience due to the demands of the role. Otherwise, this post could provide an ideal development opportunity for those wishing to begin their career with the NHS and want to learn further administrative skills. This post will provide training and development opportunities - the service is committed to upskilling our workforce via CNTW Academy.
Full support with be provided by the team of administrators based on site.
Please note there may be occasionswhen you are requested to travel to one of our other North Cumbria bases to provide support and/or cover for absent colleagues.
Main duties of the job
The post holder will be able to evidence:
Experience of front-facing reception duties. Experience of call handling in a busy environment - It is critical that excellent customer service is delivered in person or over the telephone. Good organisational skills. Be able to prioritise a fluctuating workload. Proven experience of working with Microsoft Office packages. Diary management skills to coordinate room bookings. Provides agreed levels of support to the service to maintain cover in the absence of other administrative staff. Desirable: A working knowledge of electronic patient record systems (i.e. RiO) Desirable: The successful applicant must be able to meet the mobility requirements of the role, therefore a current driving licence and access to a car is desirable.
The post holder must be able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances and will be expected to participate in all relevant training courses appropriate to the role.
The post holder may also undertake additional duties as directed by the Administration Team Lead.
About us
We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.
NHS Employees identified as at risk of compulsory redundancy and those eligible for the NENC Re-Deployment careers hub will receive prior consideration.
Job description Job responsibilities
To express an interest in this post please describe your suitability and skills in line with the enclosed B2 Admin Assistant job description.
The successful applicant would start as soon as operationally able.
For informal discussions or site visits please refer to the contact information section.
Please note remote working opportunities cannot be considered for this role.
This vacancy may close early if a sufficient number of applications are received.
Please find attached job description for full details.
Advertising date : 21st May 2026
Closing date : 4th June 2026
We welcome your application.
Person Specification
Education and Qualification Essential
Intermediate (Level 2) Typing/Word processing qualification and/or relevant demonstrable experience e.g. 12 months experience. Good general level of education up to Level 1 standard in English Language and Maths.
Desirable
NVQ Level 2 in Business Administration. NVQ Level 2 in Customer Service. Working towards Level 2 standard in Maths and English.
Skills and Knowledge Essential
Working knowledge of Microsoft applications including Outlook, Word, Excel and Power Point. Able to input data accurately and efficiently. Undertake repetitive tasks whilst maintaining attention to detail. Good communication and interpersonal skills, both verbal and written, face-to-face and non-facing customers. Demonstrates good customer care skills at all times. Good working knowledge of office procedures. Good organisational and planning skills using own initiative.
Desirable
Knowledge of working in an NHS environment.2 Ability to maintain and update patient information database(s).
Experience Essential
Ability to uphold confidentiality at all times. Able to prioritise and plan own workload. Experience of carrying out administrative tasks, e.g., data input, receiving and making telephone calls.
Desirable
Experience of working in an NHS/health care setting. Experience of processing NHS/health care documentation. Experience using stock ordering and/or petty cash systems. Experience of working with paper-based and electronic filing systems.
Disposition Essential
Discrete in handling confidential and sensitive information. Able to work in accordance with Trust values and attitudes. Must be able to demonstrate an understanding of equality and diversity.
Desirable
Awareness of need for confidentiality in accordance with both Data Protection Act and local/national guidelines. Diplomacy.
Role/Team specific requirements Essential
Team Player Flexible with working arrangements.
Additional Requirements Desirable
Able to meet the mobility requirements for the post
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust
Address Civic Centre
Rickergate
Carlisle
CA3 8QG
United Kingdom
Employer's website https://www.cntw.nhs.uk/careers/ (Opens in a new tab)