About this role
Job summary
Applications are invited from suitably qualified and experienced candidates for a full time Band 4 Pathway Co-ordinator. This successful applicant will be part of an admin team providing a proactive, comprehensive administrative service to support patients and the multi-disciplinary clinical team.
The post holder will be able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances and will be expected to participate on all relevant training courses appropriate to the role.
The post holder will report directly to the Administration Manager and work closely with the Admin Team Lead and Clinical Team Manager and clinical staff on a day-to-day basis. The Post is full time 37.5 hrs per week over 5 days. The post holder will be expected to cover in different areas to ensure correct level of support to the clinical team.
Main duties of the job
The post holder must be able to provide demonstrable proven experience (in last 12 months) of:
Secretarial experience working in a team Experience in a customer/patient/service user focused environment Experience of diary management, arranging clinics and meetings Minute taking (including live time minute taking) for a wide variety of clinical and management meetings Provide agreed levels of support to the service to maintain cover in the absence of other administrative staff Be able to use own initiative and keep to strict deadlines Excellent organisational, communication and interpersonal skills, with both internal staff at all levels, referrers/service users coming into contact with the service, and external bodies pivotal to the service Experience of managing and maintaining effective office systems Excellent knowledge and day to day use of Microsoft Office packages - particularly Outlook, Word and Excel Excellent knowledge of patient/data systems. Ability to collate and analyse complex data (including reports from RiO), creating accurate statistical reports, and presentations Ability to be self-directed, motivated and contribute positively to the service Use own initiative, work under pressure, and keep to strict deadlines You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the job description otherwise you will not be shortlisted
About us
We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.
NHS Employees identified as at risk of compulsory redundancy and those eligible for the NENC Re-Deployment careers hub will receive prior consideration.
Job description Job responsibilities
Please find attached job description for full details.
Advertising date : 22nd May2026
Closing date : 7th June 2026
We welcome your application.
Person Specification
Education and qualifications Essential
OCR/RSA Level 3 qualification or equivalent in Word/Text Processing NVQ Level 3 Business Administration General level of education to O-Level/ GCSE or equivalent
Desirable
Audio-typing qualification Level 3 in Customer Care (or equivalent)
Knowledge and Experience Essential
Word/text processing skills, OCR/RSA Level 3 qualification (or the equivalent) plus relevant experience Audio Typing qualification or demonstrable equivalent experience Working knowledge of Microsoft applications, including e-mail communication Ability to maintain and update Patient Information Systems e.g. RiO Knowledge and understanding of relevant clinical terminology (gained through relevant qualification and/or experience) Good working knowledge of office procedures Knowledge of NHS procedures and Policies Previous NHS administrative experience Experience of data collection and analysis Good organisational and planning skills
Desirable
Knowledge and understanding of relevant clinical terminology (gained through relevant qualification and/or experience) Working knowledge of CPA, Mental Health Act and Safeguarding documentation and procedures Experience using stock ordering systems and petty cash systems
Skills and Competencies Essential
Excellent communication and interpersonal skills, both verbal and written Minute-taking skills
Desirable
Shorthand Skills
Role/Team Specific Requirements Essential
Flexible attitude to cope with fluctuating workloads and the occasional requirement to cover other areas in cases of staff absence Discrete in handling confidential and sensitive information Personal Characteristics
Desirable
Proven expereince of supporting a team
Personal Characteristics Essential
Able to work under pressure, to motivate staff, plan workload and meet deadlines
Additional Requirements Essential
Able to meet the mobility requirements of the post
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust
Address Teleport house
4 Grayling Court
Sunderland
SR3 3XD
United Kingdom
Employer's website https://www.cntw.nhs.uk/careers/ (Opens in a new tab)