About this role
Job summary
This role is for 1 year fixed term with potential to extend to 2 years
The postholder will lead the system-wide planning, delivery,adoptionand optimisation of Ambient Voice Technology (AVT) across the four Acute Trusts inSouth WestLondon. AVT includes ambient clinical documentation, real-time voice-enabled workflow support, and hands-free clinical command tools designed to reduce clinical burden, improve documentation quality, increase productivity, and enhance patient experience.
Working through theSouth WestLondon Acute Provider Collaborative (APC), the role provides senior leadership to ensure consistent,safeand effective deployment of AVT solutions in clinical settings, aligned with local digital strategies and the ICS digital transformation agenda. The postholder will coordinate Trust-level implementation teams, clinical leads, digitalcolleaguesand suppliers to deliver a unified programme built around workflow transformation, user adoption, and measurable benefits realisation.
This programme is central to enabling SWL to modernise clinical workflows, reduce administrative burden, accelerate AI-enabled productivity, and support high-quality, efficient patient care.
Main duties of the job
Leadership andStrategicManagement
Lead the SWL AVT System Implementation Programme, ensuring consistent delivery across the four Acute Trusts. Transformation, Change & Adoption
Lead the development offuture stateworkflowsthat embed AVT into daily clinical practice, with a focus on burden reduction, documentation accuracy, andpatient clinicianinteraction.
Programme Delivery
Leadsystem levelprogramme planning, including rollout scheduling, resource planning,training development and coordination,readiness assessments,communication and engagement strategiesand clinical engagement.
Risk,Governance, and Assurance
Lead and embed effective governance and compliance processes across all elements of the programme.
Stakeholder Engagement & Communication
Engage clinicians, operational teams, digital staff, estates, information governance, and executive sponsors across all four Trusts.
Finance and ResourceManagement
Work with finance leads to develop programme budgets, track spend and ensure value for money across system delivery.
Information Management
Work closely with colleagues to develop robust business cases associated with delivering the programmeobjectives.
Research and Development
Plan, develop and evaluate methods and processes for gathering, analysing,interpreting and presenting data and information.
About us
Developmentand staff wellbeing
Your growthand personal happinessmattersto us.After all, we can't expect the best from you if we don't invest in your development and nurture your wellbeing.From the moment you join us, we're committed to fostering your professional and personal development within a supportive, empowering environment. Whether you're just starting your career or looking to advance further, we provide you with the tools and opportunities you need to succeed.We actively support colleagues to take part in research, quality improvement and innovation, whatever their role or level in the organisation.
To support your wellbeing, we offer an extensive range of resources, including an on-site staff nursery at Kingston Hospital, wellbeing practitioners, regular wellbeing classes, dedicated staff physiotherapist, comprehensive occupational health services, 24/7 employee assistance programme, and a range of other support and activities.
We also take every opportunity to thank and recognise the work our teams do, through weekly 'shoutouts' and patient feedback, monthly and annual awards.
Wherever you work across our organisation, we look forward to welcoming you.
At KRFT we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process.
Job description Job responsibilities
APC Philosophy
The purpose of the SWL APC is to collaborate between the four SWL acute Trusts to drive out unwarranted variation (clinical,operationaland fiscal) andthus, improve quality of care, make it easier for teams to do the right thing for the patient first time and deliver financial efficiencies to support Trusts sustainability
Collaboration is recognised to be challenging, especially as each Trustretainsits sovereign accountability. Clarity of purpose and actions together with considered andtimelycommunication isrequiredto deliver effective collaboration. Therefore, the philosophy of the APC is patient-centred and Trust-bespoke engagement that delivers the benefits described above for all participants.
Role of the APC
The four acute hospital Trusts in South WestLondon are working together on a range of collaborative programmes across clinical and corporate support functions. The aim is to improve clinical outcomes, productivity, and value for money by working together on areas where we can achieve more as a team than by working as individual Trusts.
The Trusts which are part of this collaborative are:
Croydon Health Services NHS Trust
Epsom and St Helier University Hospitals NHS Trust
Kingston Hospital NHS Foundation Trust
St Georges UniversityHospitals NHS Foundation Trust
Person Specification
Experience Essential
A proven track record of digital, service improvement and/or operational management with responsibility for the full range of operational and clinical services.
Desirable
Previous role in service improvement or operational experience above service manager level.
Education/ Qualification/ Training Essential
Recognised professional project management qualification e.g., Managing Successful Programs (MSP) and/or PRINCE 2 or has equitable work-based experience
Desirable
Qualification in service improvement methodologies e.g. Lean, Six Sigma.
Knowledge and Skills Essential
Excellent technical and organisational skills with the ability to manage complex workloads and multi-task in complex and sensitive environments.
Desirable
Excellent communication and interpersonal skills both written and verbal - when dealing with highly technical and highly complex information to a wide range of stakeholders across organisational boundaries and be able to provide and receive highly complex, sensitive information and use a high level of persuasion, influencing and negotiation skills.
Personal Attributes/ Qualities Essential
High level of analytical and problem-solving skills - ability to analyse highly technical & high complex data & sensitive information and make high level judgements including ability to responding timely manner to planned and unexpected demands.
Desirable
Willing to engage with and learn from peers, other professionals and colleagues in the desire to provide or support continuous improvement, both within the PMO team and across the trust.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Kingston and Richmond NHS Foundation Trust
Address Kingston NHS Foundation Trust/ Hybrid
Galsworthy Road
Kingston Upon Thames
KT2 7QB
United Kingdom
Employer's website https://www.kingstonandrichmond.nhs.uk/ (Opens in a new tab)