About this role
Job summary
We are looking for a highly motivated and enthusiastic Band 4 Medical Secretary Supervisor to join our secretarial team in the Burns & Plastic Surgery Department based at Queen Elizabeth Hospital for 37.5 hours per week. The candidate will be a key member of the team, undertaking a lead role in supporting consultant(s) and other healthcare professionals by providing high quality secretarial and administrative support. You will play a pivotal role in ensuring patients are actively monitored and supported throughout their pathway.
Candidates will be self-motivated and possess an RSA II qualification (or equivalent), along with an AMSPAR certificate or comparable medical secretarial experience.
Main duties of the job
To touch type from audio the following documents: clinical letters; results letters. This requires an understanding of medical terminology, phraseology and medications, as well as high levels of concentration. Many documents may be of a complex or distressing nature.
*Actioning all documents and booking appointments as instructed by consultant body. Ensuring patients are listed for our weekly Multi-Disciplinary Meetings when required.
*To provide a complete confidential general and medical secretarial service for the Consultant(s). team. To be responsible for the organisation of meetings, preparation of agendas and taking of minutes. All work to be carried out on own initiative, without direct supervision and to tight deadlines, to achieve trust standard and targets.
*Knowledge and use of various Microsoft Office Software programmes including Outlook, Word, PowerPoint, Excel, Access (database) to produce clinical letters and other relevant correspondence. Daily use of hospital intranet to provide information for Consultants, GPs and patients on forthcoming appointments, admissions and results of investigations.
*Monitoring of consultant annual leave and diary management.
*To provide day to day supervision to secretaries/clerical officers, allocating and monitoring work.
*Provide and be responsible for the training of medical secretary trainees.
About us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Job description Job responsibilities *Please Note : For a detailed job description for this vacancy, please see attached Job Description*
Person Specification
Qualifications Essential
*Good General Education (eg. GCSE English and Maths A-C) GCSE Level 9-4 *Business Administration NVQ level 3 or equivalent experience in a clerical environment *AMSPAR Certificate/equivalent qualification or equivalent knowledge of medical terminology *Working knowledge of medical terminology
Experience Essential
*Experience of working as a Medical Secretary *Experience of dealing with the Public/Customer service experience *Experience of working with a range of Microsoft Office packages (e.g. Word, Excel and Outlook) *Experience of using IT systems *Experience of working in Healthcare *Good Organisational skills *Able to use own initiative and deal with the unpredictable *Able to work under pressure and to multi-task *Able to work to deadlines
Desirable
*Experience of working in a busy environment
Additional Criteria Essential
*Good communication / customer care skills both written and verbal demonstrating sympathy and compassion *Good keyboard / IT skills *Good organisation skills and ability to multitask *Good time management skills *Ability to deal professionally with enquiries from staff, patients and visitors *Ability to problem solve *Understand confidentiality and apply the principles in everyday working practice *Ability to pay attention to detail where there are predictable interruptions to the work pattern *Ability to deal with stressful situations and sensitive issues *Work effectively and flexibly as part of a team to meet the needs of the services *Confident in dealing with people at all levels *Must be able to demonstrate an understanding of equality and diversity *Mature open and flexible approach to work *Demonstrates care and compassion *Good inter-personal and communication skills *Good organisational skills *Team Player *Conscientious *Demonstrates reliability, motivation and commitment *Ability to travel to multiple sites
Desirable
*Ability to work under pressure and deal with stressful situations
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name University Hospitals Birmingham NHS Foundation Trust
Address Queen Elizabeth Hospital
Mindelsohn Way
Birmingham
West Midlands
B15 2TH
United Kingdom
Employer's website https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)