About this role
Job summary
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of secretarial and clerical support to clinical staff and other members of the Practice team
Main duties of the job Reception
Receiving patients consulting with members of Practice team Handing completed repeat prescriptions to patient and checking names and address. Taking messages and passing on information Be able to cover all reception positions as necessary
Appointments Process appointment requests for today future appointments from patients by telephone and in person. Deal with visits requests
Computer Registrations of new patients computer data entry and medical records. Process patients change of address computer data and medical records (have knowledge of Practice area. Process repeat prescription request in accordance with Practice guidelines. Scanning into clinical system Choose & Book Summarising medical records within identified timescales Periodically checking the fax to make sure it is operational and has an adequate paper supply before leaving in the evening
About us
We are a small and friendly surgery with two GP Partners, as well as regular sessional GPs, a Physicians Associate, GP Registrars and Foundation Doctors working at the practice. In addition to the doctors, we have an Advanced Nurse Practitioner, who can help with minor ailments and prescribe and refer as appropriate.
Job description Job responsibilities
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of secretarial and clerical support to clinical staff and other members of the Practice team
Person Specification
Qualifications Essential
basic qualifications are preferable
Desirable
Degree or healthcare background associated certification
Experience Essential
Previous experience of working in healthcare
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Picton Green Family Practice
Address Kirkdale Medical Centre
14 WALLER CLOSE
Liverpool
Merseyside
L4 4QJ
United Kingdom
Employer's website https://www.pictongreenfamilypractice.nhs.uk (Opens in a new tab)