About this role
Job summary
Applications are invited for an Administration Manager to work across Central Inpatients (based at St Nicholas Hospital )
The successful candidate will be operationally responsible for the management of administrative staff, ensuring the delivery of key performance objectives are met, a budget holder, complete recruitment, provide leadership to all and direct supervision to Band 4 staff.
The role will report directly to the Associate Director and will be part of the CBU management team, communicating with staff at all levels and representing the administrative service at senior management meetings and pathway meetings on a regular basis.
We are looking for someone who has management and leadership expertise as the role involves a high degree of sensitivity and confidentiality, the utilisation of negotiation and communication skills, demonstration of empathy, understanding and compassion, and the ability to deal with any challenging situations that may arise. The successful candidate will be reactive, responsive and flexible to the needs of the teams within the service and the administrative staff who work with them.
Main duties of the job
To be a key member of the collective management team, providing day to day support to operational Clinical Leads, and Managers and admin staff alike; communicate with senior clinicians and represent administrative staff at meetings as and when required.
To have operational responsibility for administration services within Central Inpatients ensuring all delivery and performance objectives are met and be responsible for the management and leadership of administration staff.
To support Central Inpatients in the achievement of its financial, performance and operational objectives, ensuring workforce, accommodation and equipment resources are used optimally throughout.
Fact finding of complaints, grievances and disciplinary action relating to administration staff within the Present findings to the Associate Director or investigatory panel's when/if identified as the lead professional for administration as directed by the Associate Director.
About us
We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.
NHS Employees identified as at risk of compulsory redundancy and those eligible for the NENC Re-Deployment careers hub will receive prior consideration.
Job description Job responsibilities
Please find attached job description for full details.
Advertising date : 14th May 2026
Closing date : 28th May 2026
We welcome your application.
Person Specification
Education and Qualification Essential
Degree Level qualification, Management Certificate or equivalent management experience. Evidence of continuous professional development Good computer skills and a working knowledge of Microsoft applications including Outlook, Word, Excel and PowerPoint and Patient Information Systems e.g. RIO
Desirable
Line management/supervisory certificate
Knowledge and Experience Essential
Knowledge of issues of working with confidential information and understanding the need for confidentiality Has the ability to relate objectives and actions to the strategic aims of the organisation Significant experience in administration and secretarial management. Must have experience managing staff and dealing with the public Experience of working within a multi-disciplinary team Evidence of implementing and leading on change. Ability to analyse complex problems and to develop practical and workable solutions to address these. Has the ability to relate objectives and actions to the strategic aims of the organisation
Desirable
Previous management experience preferably within the NHS Knowledge of CNTW policy Leading or directing a team or department Experience of dealing with complaints
Skills and Competencies Essential
Able to exercise independent judgement and initiative and take responsibility for actions Ability to demonstrate negotiating and influencing skills. Excellent communication, organisational, people management, time management, negotiation, analytical skills, decision making, problem solving and report writing skills. Able to exercise independent judgement and initiative and take responsibility for actions
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust
Address St Nicholas Hospital
Jubilee Road
Gosforth
NE3 3XT
United Kingdom
Employer's website https://www.cntw.nhs.uk/careers/ (Opens in a new tab)