About this role
Job summary
THIS POST IS FIXED TERM/SECONDMENT UNTIL 31/03/2027 TO MEET THE NEEDS OF THE SERVICE
IF YOU ARE INTERESTED IN APPLYING FOR THE SECONDMENT POSITION, YOU MUST OBTAIN PERMISSION FROM YOUR CURRENT LINE MANAGER PRIOR TO APPLYING FOR THIS POST.
To support the co-ordination of the administration arrangements to provide a high quality supportive secretarial service to the consultant, medical and nursing team. To work independently and be accountable for organising/prioritising own workload to ensure deadlines are achieved. To support the facilitation of the patients along a defined pathway.
An accurate, confidential and supportive administration service for patients, clinical teams, carers and internal and external agencies(e.g. Local Authority, Third Sector, CAIS) in order to: Provide a safe and efficient patient pathway and provide information and appropriate support to families and carers.
Main duties of the job
The post holder will be a key member of the Medical secretary team providing an accurate and confidential administration service to the Clinical Specialty and its associated work streams. The post holder will support the consultants, junior medical staff and other health professionals with the creation of best practice and processes, supporting diary management, workload and co-ordination of appointments and admissions related information for patients and carers.
The post holder will have good accurate typing skills, and will ensure that the speciality maintains efficient filing and recording of information systems. Will plan and organise own time, adjusting clinic appointments for patients ensuring notes are ready for clinics as necessary.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
About us
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Job description Job responsibilities
Working with the team the post holder will support the key performance indicators that have been set for each speciality and make decisions in prioritising own workloads.
The post holder will deal with relevant correspondence, telephone or personal enquiries efficiently and effectively.
Contribute to projects or duties to ensure excellent service delivery as directed by the senior secretary/line manager, consultant or other colleagues.
When applicable have the ability to coordinate duties and tasks remotely as a medical secretary could be at various locations across the Health Board.
Work with the senior medical secretary to instigate/agree escalation procedures where standards fall below a satisfactory level and agree new interim key performance indicators.
The post holder will be expected to undertake any additional duties and responsibilities to ensure that service delivery is effectively maintained
Person Specification
Qualifications Essential
Level 3 NVQ in Business Administration or equivalent experience. RSA / OCR level 2 or equivalent experience (must be a professional user of Microsoft Word) A qualification related to CLAIT ICT plus / ECDL or equivalent
Desirable
AMSPAR - City and Guilds Level 3 NVQ Level 3 Customer Service
Experiance Essential
Knowledge of a range of admin processes Experience of working in a busy office environment
Desirable
Experience of working in the NHS
Skills Essential
Competently communicates professionally and effectively with all levels of staff both verbally and in writing Proficient in use of Microsoft office applications. Experienced in planning organising and prioritise own workload. Flexible and adaptable to changing service demands. Excellent organisational skills.
Desirable
Knowledge of NHS Organisations. Medical terminology.
Knowledge Essential
Evidence of Continual Personal development. Ability to deal with sensitive information.
Desirable
Knowledge of NHS Organisations. Medical terminology.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Betsi Cadwaladr University Health Board
Address Wrexham Maelor Hospital
Crosenewydd Road
Wrexham
LL13 7TD
United Kingdom
Employer's website https://bcuhb.nhs.wales/train-work-live/ (Opens in a new tab)