About this role
Job summary
An exciting opportunity has arisen for clerical officer to join the team at Colwyn Bay Hospital. The purpose of this post is to provide an efficient and comprehensive administrative and reception service to Colwyn Bay Outpatients Department.
The post holder will first point of contact for telephone communication.
The post holder will work within the Colwyn Bay Hospital administrative teams alongside the Site Administrator to provide a seamless administrative service to the Community Hospital.
The ability to speak Welsh is essential for this post.
Main duties of the job
Offer general assistance to services providers and users and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Undertake a variety of administrative duties to assist in the smooth running of the Out Patients Department including the provision of clerical support to clinical staff and other members of the team.
Facilitate effective communication between patients, members of staff secondary care and other associated healthcare and wellbeing agencies.
About us
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Job description Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click "Apply now" to view in Trac.
Person Specification
Qualifications Essential
Maths/ English GCSE or Equivalent Experience NVQ Level 2 in Administration or equivalent experience
Desirable
NVQ in Customer Service EDCL
Experience Essential
Sufficient months previous clerical / office / reception /ward duties Working with the public Working in a busy environment
Desirable
General experience of admin functions
Skills Essential
IT Computer Literate Effective Communication Welsh Language
Desirable
WPAS/ CASENOTE TRACKING / WCP RADIS Understanding of the importance of maintaining medical records
Knowledge Desirable
Data Protection and Confidentiality
Personal Qualities Essential
Ability to Work without direct supervision Team Player
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Betsi Cadwaladr University Health Board
Address Colwyn Bay Community Hospital
Bryn Avenue
Colwyn Bay
LL29 8AY
United Kingdom
Employer's website https://bcuhb.nhs.wales/train-work-live/ (Opens in a new tab)